Sr. Customer Solutions Manager, FSI Capital Markets

Sr. Customer Solutions Manager, FSI Capital Markets

Job  | Amazon Web Services, Inc.

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer’s unique challenges, then craft innovative solutions that accelerate their success. This customer‑first approach is how we built the world’s most adopted cloud.

Join us and help us grow.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest‑growing startups, largest enterprises, and leading government agencies—use AWS to lower costs, become agile, and innovate faster.

We are seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their migration to the AWS cloud and building cloud‑native, modern solutions. CSMs are technologists with a strategic business mindset and use their technical acumen, program management, organizational change management, and communication skills to influence a broad range of multidisciplinary teams. You will work with aligning sales, solution architecture, support, product, professional services, and partners to optimize customer outcomes.

• Demonstrate excellent customer engagement skills through all levels of an organization including C‑Suite.
• Maintain an in‑depth knowledge and understanding of existing and developing technologies as they relate to cloud computing, to unlock opportunities for customers.
• Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery.
• Accelerate customer adoption through education and engagement.
• Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations.
• Assist in developing long‑term strategic relationships with key accounts.
• Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team.

• Direct experience implementing cloud services, preferably on AWS.
• Knowledge of AWS services and solutions.
• Experience at a start‑up or digital‑native companies.
• Product lifecycle or product management experience.
• Ability to credibly coordinate between service teams and customers to meet unique customer opportunities.
• A history of problem solving and disruptive innovation developing technology programs and working across customer organizations.

• 7+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• 4+ years of customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.

• Experience coordinating between project teams and customers to meet unique customer requirements.
• Experience with problem solving and disruptive innovation, developing technology programs and working across customer organizations.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Location:

USA, NY, New York

Salary range:  –  USD annually.

Benefits include health insurance, retirement plans, paid time off, and parental leave. Learn more at (Use the "Apply for this Job" box below)..