Operations Manager

Tik Tok Shop Operations Manager

Location: New York, NY
Position Type: Full-Time
Schedule: Monday–Friday, Standard Business Hours
Salary: Based on Experience

We are hiring a Tik Tok Shop Operations Manager to own the day-to-day execution and operational health of an active and fast-growing Tik Tok Shop channel. Tik Tok Shop is a top-priority growth channel and operates in a constantly evolving ecommerce environment.

This role works closely with ecommerce leadership on direction and priorities, while independently owning complex operational execution, troubleshooting, and judgment-based decision-making. This is not a content creation or influencer marketing role. It is a hands-on operations role for someone comfortable working without a fixed playbook.

• Own daily Tik Tok Shop execution and overall channel health
• Manage product listings, catalog accuracy, pricing, and availability
• Build, maintain, and QA offers, promotions, and discounts within approved guidelines
• Monitor orders, cancellations, refunds, and fulfillment performance
• Troubleshoot operational issues as platform rules, tools, and algorithms evolve

• Handle complex and ambiguous issues without step-by-step instruction
• Diagnose performance drops, listing errors, and account flags
• Identify root causes and proactively recommend solutions
• Escalate issues with clear context, options, and recommendations

• Support operational aspects of creator and affiliate programs
• Ensure commission structures, offers, and listings are accurate and compliant
• Resolve creator-related operational issues (excluding content or creative direction)
• Maintain channel consistency, accuracy, and operational hygiene

• Track daily performance and channel health metrics
• Surface anomalies, risks, and opportunities early
• Communicate clearly and concisely with leadership
• Execute quickly and accurately once direction is established

• Partner with ecommerce leadership on priorities and channel strategy
• Coordinate with customer experience, fulfillment, and operations teams to resolve issues
• Ensure Tik Tok Shop execution aligns with broader ecommerce workflows and standards

• Collaborate closely with ecommerce leadership on direction and priorities
• Operate with a high level of trust and independence in execution and problem-solving

• 2+ years of ecommerce marketplace or operations experience
• Strong independent problem-solving and decision-making skills
• Comfortable working in fast-changing, ambiguous environments
• Ability to manage complex workflows with minimal oversight
• Highly detail-oriented with strong operational judgment
• Tik Tok Shop experience is a strong plus, but not required

• High-impact role in a priority growth channel
• Ownership of execution and operational outcomes
• Fast-paced environment with meaningful responsibility and visibility