IT Support Specialist; Level 1

Position: IT Support Specialist (Level 1)
Location: Monsey

* Overview
* Find out if this opportunity is a good fit by reading all of the information that follows below.

* Anagram Data is seeking an IT Support Specialist (Level
1) to provide frontline technical support for our managed clients. This role focuses on service desk support, endpoint troubleshooting, POS support, Microsoft 365 user assistance, and maintaining accurate documentation.
* * You will work with industry-standard MSP tools and collaborate closely with senior technicians to resolve issues efficiently while delivering professional and positive client experience.
* * Responsibilities
*
* * Respond to and triage incoming support requests
*
* * Provide remote and onsite technical support
*
* * Troubleshoot technical issues and creatively diagnose root causes
*
* * Troubleshoot common issues include:
*
* * Windows workstation performance
*
* * Printer connectivity and mapping
*
* * Email and Microsoft 365 access
*
* * Assist users with password resets, account lockouts, and basic account changes
*
* * Support endpoint monitoring and maintenance using Datto RMM
*
* * Assist with endpoint setup, configuration, and deployments
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* * Escalate unresolved issues with clear documentation
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* * Maintain accurate client documentation in IT Glue
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* * Communicate clearly and professionally with clients via phone and email throughout the support process
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* * Collaborate effectively as part of a team to resolve client issues
* * Tools & Technologies
*
* * Microsoft 365
*
* * Windows workstations
*
* * Datto RMM
*
* * Autotask PSA
*
* * IT Glue
*
* * Remote support tools and standard MSP platforms
* * Qualifications
*
* * 1–2 years of IT support, help desk, or MSP experience preferred
*
* * Strong ability to communicate clearly and professionally via phone and email
*
* * Proven troubleshooting skills and creative problem-solving ability
*
* * Familiarity with Microsoft 365 and Windows environments
*
* * Basic understanding of networking concepts
*
* * Strong documentation xrlwcon and organizational skills
*
* * Team player with a client-first mindset and willingness to collaborate
*
* * Ability to learn new tools and follow established processes
* * Why Join Anagram Data
*
* * Hands-on experience with real-world MSP tools and client environments
*
* * Supportive team with structured escalation and mentorship
*
* * Clear growth path into Level 2, systems, or security roles
*
* * Emphasis on quality work, documentation, and client trust
* * Pay:
From $55,000.00 per year
*
* Schedule:

Full-time
* Job Type: Full-time

Pay:
From $55,000.00 per year

Work Location:

In person