MSP Tier 1 Technician

Full time openings on Tier 1 Technician. Employment:
Full time. Work:
Ronkonkoma, Great Neck and Manhattan NY (On‑site).

We are seeking an experienced Tier 1 Technician to join our dynamic MSP team. You’ll serve as the first point of contact for technical issues, supporting multiple clients across diverse environments. This role is ideal for a detail‑oriented professional with prior MSP experience, strong troubleshooting skills, and a passion for delivering exceptional service in a compliance‑driven environment.

As an Experienced Tier 1 Technician you will be the first line of technical support for our clients, providing high‑quality assistance in a fast‑paced, compliance‑driven environment. Your responsibilities will include troubleshooting, resolving IT issues, maintaining security protocols, and ensuring regulatory compliance for our clients. The ideal candidate has prior experience in an MSP environment, strong technical skills, and a customer‑first mindset.

• Experience: 2–4 years in an MSP or multi‑client support environment.
• Technical Proficiency In:
  • Windows OS, macOS, and basic Linux troubleshooting
  • Microsoft 365 (Exchange, Teams, SharePoint, One Drive)
  • Networking fundamentals (IP, DNS, DHCP, VPN, VLANs, firewalls)
  • Active Directory, Azure AD, and Group Policy
  • Remote Monitoring and Management (RMM) tools
• Soft Skills:
  • Strong communication and documentation skills
  • Proactive, detail‑oriented, and customer‑focused
  • Ability to multitask and adapt in a fast‑paced environment
  • Clear understanding of compliance and cybersecurity principles

• Certifications:
  • CompTIA A+, Network+, Security+
  • Microsoft (MS-900, AZ-104, MCP)
• Tools &
  
  Skills:
  
  
  • PSA platforms (Connect Wise, Autotax, Halo)
  • Backup and Disaster Recovery (BDR) systems
  • Power Shell scripting for automation
  • Familiarity with SIEM, EDR, or XDR tools (e.g., Sentinel One, Defender, Crowd Strike)
  • Experience working within HIPAA, PCI‑DSS, CMMC, or NIST frameworks