Desktop Support; 2nd Shift

Description

Computer imaging and upgrades. PC's and printer deployment. Windows 11 upgrades. Wyse terminal setup and configuration. MDM migrations (Intune) Clinical software installations. Customer service and communication: demonstrate an ability to communicate technical terms, MCIT policies, and difficult messages to end users in a service‑oriented fashion; provide one‑on‑one instructions, training, and guidance to end users and the help desk on the use of hardware/software and standard procedures;

provide exemplary customer service across all levels of the organization; embrace a "never‑say‑no" attitude when addressing customer issues. Follow established guidelines and standards to communicate consistent messages aligned with other members of MCIT. Technical skills: end‑user device administration, configuration, support, and troubleshooting; use of tools and utilities; critically analyze system failures and quickly determine remedies; perform checkpoint rounds to ensure all equipment is operational;

ensure electronic and physical security policies for computers, data, and IT infrastructure are adhered to; implementation, installation, maintenance, and support of end‑user infrastructure support equipment, software, and connectivity for PDA's, PCs – Macintosh, PC/Workstation, printers, LAN, AV, video conferencing, telephone; solve typical software and hardware problems and malfunctions; act as a technical resource to clients in making hardware and software acquisition recommendations;

perform proactive diagnostic checks to maintain machine capabilities and freedom from viruses; assist with creation and maintenance of written documentation on problem solutions, tool configurations, and end‑user documentation; monitor the assigned desktop queue(s) in the Front Range ticket system; log real‑time written journal entries documenting actions taken on all ticket requests; close tickets within established service levels; be compliant with all responsibilities and administrative tasks:
Innotas, timely journal entries, use of standard email templates; assist and participate in implementing and planning small projects or specific departmental projects; installation, rollout, and/or upgrade of new software, hardware, systems, servers, networks, etc.; resolve specified number of tickets per day; resolve percentage of monthly tickets at the desktop site using mobile tools and devices; close tickets in a timely manner while striving to reduce mean time to resolve each issue.

Desktop, Support, Windows, Active Directory, Troubleshooting, Hardware, InTune, Windows 11, Windows 10, Network Connectivity, Deployment, MDM.

Customer service skills. Ability to work in a fast‑paced, team‑oriented environment. Healthcare experience is a nice to have. A+ Certification is a plus.

Intermediate Level.

This is a Contract position based out of New York, NY.

The pay range for this position is $20.00 - $25.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision;
Critical Illness;
Accident and Hospital; 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available;
Life Insurance (Voluntary Life & AD&D for the employee and dependents);
Short and long‑term disability;
Health Spending Account (HSA);
Transportation benefits;
Employee Assistance Program;
Time Off/Leave (PTO, Vacation or Sick Leave).

This is a fully onsite position in New York, NY.

This position is anticipated to close on Feb 24, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.