Director, AI Success Strategist, Customer Success

Employer Industry: Customer Experience Software

Why consider this job opportunity:

• Salary up to $
• Opportunity for career advancement and growth within the organization
• Flexibility to work remotely part of the week
• Supportive and inclusive work environment with a commitment to diversity
• Lead a high-impact team focused on AI adoption and customer success
• Engage with C-level executives and influence product roadmaps directly

• Own strategy, operations, and outcomes for an AI Success organization of approximately 15–30 people
• Define and deliver organizational-level strategy to accelerate product adoption and improve retention and expansion
• Build forecasting models and executive reporting to enhance forecast accuracy and reduce churn
• Lead hiring, organizational design, and talent development for the AI Success team
• Establish playbooks and KPIs for cross-functional delivery and consistent execution

• 12+ years of experience in Customer Success, Professional Services, Technical Account Management, or similar enterprise SaaS roles; 3+ years focused on AI adoption or AI product go-to-market
• 5+ years of people leadership experience managing teams of approximately 15–30 individuals
• Previous experience in go-to-customer or GTM roles in enterprise technology/SaaS
• Demonstrated experience in using adoption and health analytics to forecast churn and recommend mitigations
• Bachelor’s degree in Business, Computer Science, Engineering, or related field

• Advanced degrees or certifications in AI strategy or project management
• Proven experience partnering with senior Product leadership to influence product roadmaps
• Strong record of working with executive stakeholders and presenting business-critical forecasts
• Exceptional communication skills and a proven track record of developing leaders and high-performing teams

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