Senior Analytics Lead

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.

firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.

We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.

As a Senior Analytics Lead, you will drive value creation analytics across the Firsthand organization. This role sits at the center of strategy, product, and operations—translating complex healthcare data into clear, defensible insights that shape high-impact decisions. You will partner cross-functionally to ensure data is trusted, actionable, and decision-ready, operating as both a thought partner and execution leader. This is an opportunity to elevate analytics from reporting to a true decision engine that accelerates clarity and performance across the business.

• Own analytical framing and execution for high-stakes business questions related to value creation, strategy, and operational performance
• Define and maintain trusted KPIs and Snowflake data marts using DBT to ensure reliable, decision-ready data foundations
• Design and maintain executive dashboards in Quick Sight that answer meaningful business questions and reduce metric ambiguity
• Apply a hypothesis-first approach to analysis, identifying likely drivers, testing competing explanations, and making clear recommendations even with imperfect data
• Translate complex healthcare data into concise memos, slides, and narratives tailored to decision-makers
• Partner cross-functionally with Data Engineering, Finance, Operations, and Customer Success to ensure alignment on metrics, sources of truth, and performance insights

• Advanced SQL proficiency including CTEs, window functions, complex joins, and aggregations in Snowflake
• Strong experience with BI tools such as Quick Sight, Tableau, or Looker
• A deep understanding of healthcare data including claims, eligibility, attribution, and payer reporting constructs
• Proven ability to frame ambiguous business questions, develop hypotheses, and deliver clear, actionable recommendations
• Strong written and verbal communication skills with the ability to influence stakeholders and operate effectively in ambiguity

• 4+ years of experience in data analytics, healthcare analytics, or value-based care environments
• Experience owning analytics that directly informed strategic, product, or operational decisions
• Solid understanding of data modeling principles including grain and dimensional schemas
• Experience working with imperfect or incomplete data while clearly documenting assumptions and tradeoffs
• Experience with EDI formats, Medicaid populations, risk adjustment methodologies
• Bonus experience with Python or R for ad hoc analysis

Base salary range: $100,000—$110,000 USD

We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.

For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20…