Junior Intake Specialist

Description

We are Darrow – a fast-growing Legal Tech startup revolutionizing the justice system. Founded in 2020 in Tel Aviv, Israel, Darrow was born with a key mission: to uncover legal wrongdoing and secure justice for impacted parties. Our team of world-class legal experts and technologists have built the leading justice intelligence platform, uncovering egregious violations across legal domains, such as privacy and data breach, consumer protection, securities and financial fraud, environment and employment.

We’re looking for a detail-oriented and proactive Client Intake Specialist to join our growing team. You'll engage potential plaintiffs through calls, texts, and emails, conduct phone questionnaires, collect documents, and ensure leads are properly vetted. The role requires strong data management skills—accurately maintaining information in our CRM—and clear communication with cross-functional teams. Ideal candidates bring excellent communication, strong organizational skills, and a tech-savvy mindset.

If you thrive in a fast-paced environment and take ownership of your work, we’d love to hear from you!

Not Your Typical Intake Specialist Role

At Darrow, you will be part of the global Revenue team, working directly under the Plaintiff Finding Team Lead to help find and vet potential leads to be plaintiffs in class action lawsuits. You will play an instrumental role in helping bridge the gap between victims of legal violations and the people who represent them, holding companies accountable for harming individuals.

• Contacting potential plaintiffs using a variety of communication methods (inbound and outbound calls, text, email)
• Use CRM software for data entry and data management for hundreds of plaintiffs
• Vet potential plaintiffs by conducting phone questionnaires and collecting relevant documents
• Work cross-functionally to keep processes running smoothly
• Proactively reach out to clients via email to stay informed on project developments and support their needs

• Bachelor’s degree - in a related field
• Up to 2 years of experience in client facing role
• Excellent organizational and time-management abilities.
• Empathetic and patient demeanor when interacting with clients.
• Strong interpersonal skills, with a specific focus on customer communication via phone and email
• A self-motivated individual with a can-do attitude who thrives working under specific targets
• Ability to work from the office in NYC 3 days a week

Benefits:

• Medical, Dental & Vision insurance for you and your dependents.
• $150 weekly Grubhub credit for lunches
• Unlimited paid time off policy
• Hybrid work model in NYC office - onsite 3 days/week
• Darrow provides a reasonable range of compensation. Actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, and specific office location. The range of pay (base salary) for this role is $63,000 - $65,000.

* Please note that if the years of experience are lower than the required qualifications, the salary range may be adjusted accordingly.