Customer Impact Lead

Reejig is the Work Operating System for the AI powered enterprise.

We give companies a complete, validated view of their work by mapping every role, task, skill, and workflow. With this intelligence, we redesign how work should flow, surface where automation creates the highest leverage, and recommend the right AI agents for the enterprise.

Every change is measured and tied to real operational and workforce impact.

Inside Reejig, we build the same future we sell. We are developing our own AI powered workforce that supports our teams and our customers.

This is a place for builders who want to help define how work will operate in the AI era.

We’re hiring a Customer Impact Lead to partner with U.S. enterprise customers as they redesign how work gets done using Reejig’s Work Operating System.

This is not a traditional customer success role. It is a workforce transformation role suited to someone with a background in people & systems consulting, org design, workforce strategy, process transformation, or SaaS/technology-enabled transformation.

You will operate as a strategic advisor and delivery lead — managing multiple enterprise initiatives simultaneously in a fast-paced, high-growth environment. You’ll guide executive stakeholders through workforce redesign, work deployment strategy, operating model shifts, and technology adoption — ensuring measurable impact at every phase.

If you’ve led transformation programs, redesigned operating models, implemented enterprise SaaS platforms, or advised on workforce strategy — this role is built for you.

• Own the end-to-end post-sale transformation journey for enterprise customers
• Lead implementation of Reejig’s Work Operating System
• Guide customers through structured transformation playbooks focused on:
  Workforce deployment strategy;
  Work design and work redesign;
  Org structure evolution;
  Skills-based operating models
• Drive alignment between executive ambition and operational execution
• Ensure rapid time-to-value through structured governance, milestone tracking, and risk management

• Engage and influence CHROs, COOs, transformation leaders, and functional executives
• Facilitate executive workshops on workforce strategy, operating model evolution, and skills-based transformation
• Translate strategic workforce goals into actionable roadmaps powered by Reejig
• Provide thought leadership on future-of-work, AI-enabled workforce orchestration, and organizational agility
• Lead change management efforts to embed new ways of working across large-scale teams

• Define and track measurable transformation outcomes across each customer
• Identify expansion opportunities aligned to demonstrated value
• Partner with Sales to grow enterprise footprint through strategic relationship management
• Position Reejig as critical infrastructure for workforce intelligence and work orchestration

• Manage multiple complex enterprise programs simultaneously
• Operate with a consulting mindset: structured, hypothesis-driven, outcome-oriented
• Act as the voice of the customer across Product, Sales, and Delivery
• Navigate ambiguity and bring clarity to evolving transformation environments

• 5+ years’ experience in:
  Management consulting (people & systems, org design, workforce strategy, tech/process transformation), or Enterprise SaaS implementation / professional services, or Internal workforce strategy / org design / operating model transformation roles
• Demonstrated success leading complex, cross-functional transformation initiatives
• Experience managing multiple enterprise clients or programs in parallel
• Strong executive presence and ability to influence C-suite stakeholders
• Structured problem-solving approach and comfort with ambiguity
• Excellent facilitation, communication, and stakeholder alignment skills
• Comfort operating in a fast-paced, high-growth, high-accountability environment

• Experience in workforce technology, HR tech, or AI-enabled platforms
• Background in skills-based workforce planning, work design,…