Implementation Manager M​/F​/Mx

Trustpair stops vendor fraud before it happens. We're the automated vendor validation platform protecting 400+ enterprise companies worldwide. Since 2017, finance and procurement teams have used Trustpair to eliminate vendor fraud while reclaiming 90% of the time they once spent on manual checks.

As vendor fraud grows more sophisticated, we stay ahead by combining deep expertise in financial crime with cutting‑edge technology. Our core product focuses on secure, reliable vendor account validation to wipe out fraud and boost efficiency.

Internally, teams across Trustpair use AI tools in their day‑to‑day work to automate repetitive tasks and unlock strategic insights that help us build and operate better. From day one, you’ll be encouraged and trained to integrate these tools into your workflow in a practical, hands‑on way.

With offices in New York, Paris, London, and Milan, we're a diverse team united by a bias for action. We ship fast, learn from experiments, and tackle problems that matter: protecting billions in payments for companies worldwide. If you want to see your work make an immediate impact in financial security, Trustpair is built for you.

Trustpair is searching for an Implementation Manager to join our growing NYC team. Working with our clients in North America, you will directly impact how quickly and reliably our customers go live with Trustpair, how confidently they use our integrations, and how smoothly teams collaborate around technical topics.

You will drive the delivery and long‑term reliability of customer integrations. Leading complex implementations, you'll serve as a technical reference for challenging situations, and work across teams to ensure integrations are deployed, adopted, and supported with excellence.

Location: NYC or East Coast based.

Compensation: $120-180k OTE based on profile and experience.

• Lead the end‑to‑end delivery of customer integrations (SAP native connectors, and APIs), from technical kickoff to go‑live.
• Validate our customers' technical prerequisites and define clear scopes, timelines, and responsibilities aligned with signed contracts.
• Run technical workshops and onboarding sessions to ensure smooth, predictable, and high‑quality deployments.

• Build and evolve scalable integration frameworks and playbooks that enable consistent, repeatable deployments across customers and regions.
• Define and maintain clear technical prerequisites, deployment documentation, and customer‑facing QA/testing plans for our connectors.
• Track deployment progress, risks, and connector versions using dedicated tools and dashboards to provide visibility and reliability.

• Partner with Product and Customer Success to align on integration usage goals and success criteria.
• Support activation and adoption of key and advanced connector features to ensure integrations deliver real customer value.
• Collect structured customer feedback after go‑live and turn insights into concrete improvements for teams and products.

• Act as the go‑to expert on Trustpair’s product and integrations, handling complex functional questions and technical issues through deep root‑cause analysis and close collaboration with Engineering via Jira.
• Own complex customer tickets end to end, ensuring timely responses, clear communication, and consistent delivery against our Service Level Agreements.
• Serve as a key bridge between customers, non‑technical teams, and Product/Engineering, translating real‑world issues into clear, actionable technical insights.

• A mission‑critical role:
  Integrations are a cornerstone of Trustpair’s strategy and a key driver of customer success, making this role essential to how the company delivers value.
• Clear ownership and scope:
  You will own a well‑defined integration scope in North America, with strong autonomy and accountability for outcomes.
• Build while you deliver:
  You will help shape integration standards, playbooks, and ways of working while actively delivering customer projects.
• A company with strong…