Temporary Project Manager, Ecommerce

MoMA Design Store (store.moma.org) is seeking a dynamic and highly organized Project Manager/Product Owner to join our e-commerce team. This role is crucial for driving the successful execution of our e-commerce roadmap, managing projects from initiation through delivery, and championing the user experience and feature set of our online store. The ideal candidate will blend strong project management rigor with a product-centric mindset, ensuring we deliver high-quality, impactful digital solutions that enhance customer engagement and drive sales.

The expected duration for this position is six months.

• Project Planning and Execution: Define project scope, goals, and deliverables in collaboration with stakeholders. Develop detailed project plans, schedules, and timelines, ensuring all projects are delivered on time, within scope, and within budget.
• Team Coordination: Serve as the primary point of contact and liaison between cross-functional teams, including Marketing, Operations, Development (internal or external), and Design. Facilitate effective communication and collaboration.
• Risk and Issue Management: Proactively identify, track, and manage project risks, issues, and dependencies. Develop mitigation strategies and elevate critical items when necessary.
• Process Improvement: Implement and optimize project management processes appropriate for a small team environment, ensuring predictability and transparency.
• Reporting: Track and report on project progress, key milestones, and metrics to stakeholders and leadership on a regular basis.
• Vendor Management: Oversee and coordinate external development resources or agencies when required, ensuring they meet project standards and deadlines.

• Backlog Management: Own, groom, and prioritize the product backlog for development sprints, ensuring the team is focused on delivering the highest value features first.
• Roadmap Contribution: Work closely with leadership to define and maintain a clear, prioritized e-commerce product roadmap based on business value, customer needs, and technical feasibility.
• Requirements Gathering: Translate high-level business objectives and user feedback into detailed, actionable product requirements, user stories, and acceptance criteria.
• User Focus: Act as the voice of the customer within development projects, championing a seamless and optimized user experience (UX) and customer journey across the e-commerce platform.
• User Testing: Ensure releases are properly user tested from start to finish through multiple devices and scenarios. Feedback is gathered from key stakeholders and relayed to appropriate members to address in a timely and organized manner.
• Launch and Iteration: Plan and coordinate product launches. Monitor performance metrics post-launch and lead iterative improvements based on data analysis and customer feedback.

• A minimum of three years experience in project management, with at least two years focused specifically on e-commerce, digital products, or web development projects.
• Proven ability to manage multiple projects concurrently, balance competing priorities, and drive results in a fast-paced environment.
• Familiarity with e-commerce platforms (e.g., Shopify Plus, Magento, Woo Commerce) and key integrations (e.g., ERP, CRM, marketing automation tools).
• Excellent communication and organization skills.

• Experience defining product vision, strategy, and roadmaps.
• Familiarity with tools for requirements management and wire framing/prototyping.
• Strong analytical skills and comfort using data (e.g., Google Analytics, Heap, e-commerce reports) to inform product decisions and project prioritization.
• Experience writing detailed user stories, managing a product backlog, and defining acceptance criteria.

Reports to: Head of Ecommerce

Salary Range: Minimum of $45 to maximum of $60 per hour

Application instructions: To apply, please visit MoMA Jobs. Applicants should submit a resume and a statement of interest.

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