Customer Success Associate, Payor

Our Mission:

Hospital-Quality Care, Everywhere.

The healthcare industry still relies on faxes and phone tag to coordinate critical care for patients  think patients and the clinicians who serve them deserve better than a system stuck in 1995.

Verse Medical is building the modern software infrastructure to make it happen. We're a well-funded Series C company (backed by General Catalyst, Signal Fire, and Sapphire Ventures) on a mission to heal a fragmented system. Our platform connects the dots between providers, payors, and patients, ensuring people get the high-quality care they need, reliably and right where they live. We’re growing fast and looking for people who are driven by this mission to join us!

The Principles That Guide Us

• We are transparent, upfront and direct. We operate with honesty and clarity. We share information openly, the good and the bad, and believe that direct, respectful feedback is the foundation of trust and progress.
• We value speed of iteration. We are building something new, which means we learn by doing. We prioritize rapid iteration and getting solutions into the hands of users, believing that progress is more valuable than perfection.
• We give 110% effort, 30% of the time. We are passionate about our mission, and there are moments that require us to go the extra mile. We believe in focused intensity when it counts, balanced by a sustainable pace that keeps our team energized for the long run.
• We empathize with customers to a fault. When our users face a problem, we own it. Instead of asking them to change, we ask ourselves, "How can we make this better?" We believe true innovation comes from deep empathy and a relentless focus on solving the real-world challenges of healthcare.

A Glimpse into Your Contributions

Within your first year, you will:

• Become the first full-time Payor Customer Success Associate at Verse, with the opportunity to scale this function meaningfully over the coming years
• Partner with Payor Account Executives to onboard new accounts and achieve the goals of account expansion, churn prevention, and customer education
• Act as a trusted partner to customers as they onboard and grow with Verse, becoming their first call for feedback and issue resolution
• Proactively identify account risks and implement mitigation strategies
• Monitor product usage and creatively engage with customers to drive adoption
• Collaborate to resolve high-impact issues with payor relations, operations, and analytics teams
• Collaborate with customers to ensure timely and compliant documentation for successful insurance billing

We believe that diverse experiences and backgrounds lead to better solutions. While we have an idea of what will help someone succeed in this role, we are open to being convinced by your unique story and skills. If you believe you can achieve the outcomes above, we encourage you to apply.

• 1-2 years in a customer-facing role
• A naturally empathetic individual who genuinely loves helping people
• Well-organized, with high attention to detail, a resourceful problem solver, and can manage multiple work streams
• Excellent interpersonal & communication skills, both written and verbal
• Ability to manage ambiguity and competing priorities
• Experience using CRM software (e.g. Salesforce) and office tools (e.g. Microsoft Office and/or G Suite)

We believe in taking care of our team, both professionally and personally. Here’s what we offer:

• Meaningful Compensation: $80,000 base salary + $5,000 target annual bonus
• Comprehensive Health & Wellness: We cover 100% of your health insurance premium and provide access to high-quality dental and vision insurance plans for you and your dependents.
• Plan for the Future: We offer a 401(k) plan to help you save for your future. At this time, the company does not offer a 401(k) match.
• Career Growth: You’ll have opportunities for rapid career advancement in a company that’s at a major inflection point. We want you to grow with us.
• This role is based in our New York City office in Chelsea. We have a hybrid model, with a requirement of 4 days…