Legal Operations Analyst

Location Designation:
Hybrid - 3 days per week

Join the Office of the General Counsel where we collaborate with diverse business units, providing effective and creative legal guidance that aligns with New York Life's core values. Your work directly impacts how the company makes decisions, fostering sound business practices, safeguarding its reputation and optimizing efficiency. Become part of a team dedicated to serving as a trusted partner, helping the business navigate the legal landscape and achieve its goals.

The Legal Operations Analyst will serve as a catalyst for change, empowering the Office of the General Counsel to evolve in step with New York Life’s enterprise transformation. Reporting to the Senior Associate, you will be part of a forward-thinking team focused on advancing innovation, technology, and operational excellence. You will work closely with technology, procurement, and operations stakeholders to implement new tools, improve processes, and strengthen a more agile, data-driven, and strategically aligned legal organization.

• Support legal operations and innovation initiatives focused on improving workflows, service delivery, and operational effectiveness across OGC.
• Assist with the evaluation, implementation, and adoption of legal technology solutions, including intake triage tool, workflow tools, analytics, and emerging AI-enabled capabilities.
• Help manage projects related to process improvement, knowledge management, intake, and reporting, ensuring timelines and deliverables are met.
• Develop and maintain dashboards, metrics, and reporting to support operational insights and leadership decision-making.
• Own discrete work streams and drive deliverables with minimal oversight.
• Collaborate with internal stakeholders (legal teams, finance, IT, procurement) to support budgeting, vendor management, and resource planning activities.
• Prepare presentations, documentation, and communications to support change management, training, and adoption of new processes or tools.
• Promote a culture of learning and continuous improvement that sustains operational excellence and innovation.

You are a motivated and detail-oriented professional with a strong interest in legal operations, process improvement, and innovation. You are comfortable working in a fast-paced, collaborative environment and are eager to learn how legal departments operate  bring curiosity, sound judgment, analytical thinking, and a willingness to take ownership of projects while building strong partnerships across teams.

• 3+ years of experience in legal operations, legal project management, consulting, operations, technology, or a related business function (law firm or in-house experience a plus).
• Strong analytical and organizational skills, with the ability to manage multiple priorities simultaneously.
• Demonstrated ability to work effectively with cross-functional stakeholders in a large, complex organization.
• Comfort communicating with and supporting stakeholders at varying levels, including senior leaders.
• Strong written and verbal communication skills, including the ability to synthesize information for different audiences.
• Bachelor's degree preferred.

• Experience supporting legal operations and innovation projects in a legal, financial services, or corporate environment.
• Familiarity with technology enablement tools (e.g., AI, automation, workflow management).
• Comfort building basic reporting/dashboards and working with data to generate actionable insights.
• Interest in legal operations trends and a continuous improvement mindset.

Salary Range: $74,000-$106,000

Overtime eligible:
Nonexempt

Discretionary bonus eligible:
Yes

Sales bonus eligible:
No

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here,…