Freelance Junior IT Administrator NYC

Freelance Junior IT Administrator NYC based

and the job listing Expires on March 17, 2026

Job Title:

NYC based Freelance Junior IT / Microsoft 365 Admin (as needed)

Summary:

Seeking a hands‑on junior IT administrator to manage our Microsoft 365 accounts and provide general desktop/laptop support as needed. This freelance role will handle user setup, troubleshooting, imaging, and routine admin tasks to keep end‑user systems and cloud services running smoothly.

• Create, manage, and provision Office 365/Microsoft 365 users, licenses, and groups (Azure AD, Exchange Online, Teams, SharePoint).
• Configure mailbox settings, security groups, and basic MS/Teams policies.
• Reset passwords, manage MFA, and troubleshoot sign-in/security issues.
• Troubleshoot Windows/Mac laptop problems (hardware, OS, drivers, peripheral issues).
• Image, configure, and deploy new laptops; install standard software and apply security/config policies.
• Maintain inventory and asset records; perform routine backups and patching.
• Provide Tier‑1/2 remote and onsite support; elevate complex issues to senior IT or seek help directly from Microsoft.
• Document procedures, runbooks, and support tickets.

• 1–3 years IT support experience, including end‑user device support and M365 administration.
• Practical experience with Microsoft 365 admin portal, Azure AD, Exchange Online, Teams, and Intune (or willingness to learn Intune quickly).
• Proficient with Windows 10/11 imaging and deployment tools (e.g., MDT, Windows Autopilot, or similar); basic macOS support experience a plus.
• Strong troubleshooting skills for hardware, OS, networking, and peripheral issues.
• Familiarity with MFA, conditional access basics, and security best practices.
• Comfortable using ticketing systems and remote support tools.
• Good written and verbal communication; ability to write clear documentation.

• Microsoft 365 Certified:
  Fundamentals (MS-900) or Microsoft Certified:
  Modern Desktop Administrator Associate.
• Experience with Intune device management and Autopilot deployment.
• Basic networking knowledge (DNS, DHCP, VPN).
• Experience scripting (Power Shell) for automating routine tasks.

• Contract/freelance; part-time or project-based.
• Ability to work remotely with occasional onsite visits.
• Availability for typical business hours; on-call or emergency support as needed.