Cloud Platform
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-02-19
Listing for:
Virtusa
Full Time
position Listed on 2026-02-19
Job specializations:
-
IT/Tech
IT Support, Cloud Computing, Systems Engineer, SRE/Site Reliability
Job Description & How to Apply Below
Location: New York
The Support Engineer is a hands-on production support role responsible for ensuring the reliability, performance, and resilience of cloud-based and hybrid systems.
Key Responsibilities- Production Support & Incident Management
- Provide production support for business-critical applications across cloud and hybrid environments
- Investigate application, integration, and platform-related incidents impacting availability or performance
- Participate in incident bridge calls and coordinate with infrastructure, Dev Ops, and engineering teams
- Perform detailed issue analysis and document root cause findings
- Escalate complex or code-level issues to L3 with comprehensive technical diagnostics
- Ensure adherence to SLAs for MTTR, response times, and resolution targets
- Support applications deployed on AWS, including Lambda, Glue jobs, Dynamo
DB, and RDS/PostgreSQL - Monitor and validate batch jobs, APIs, integrations, and background processes
- Support containerized applications running on Kubernetes environments
- Validate configuration changes and environment stability
- Support application deployments and releases through Azure Dev Ops pipelines
- Validate build artifacts and perform post-deployment health checks
- Assist with rollback coordination when required
- Participate in CAB processes and change validation activities
- Monitor logs, metrics, dashboards, and alerts to detect issues proactively
- Improve alert accuracy and reduce repetitive incidents
- Identify recurring issues and recommend preventive improvements
Sensitivity:
Internal Use Only
Mandatory
- 4–6 years in L2 production support within an AMS environment
- Experience supporting applications hosted on AWS
- Strong incident management and RCA experience
- Experience working in SLA-driven environments
- Hands-on AWS experience (Lambda, Glue, Dynamo
DB, RDS/Postgre
SQL) - Kubernetes support experience
- Working knowledge of Azure Dev Ops (CI/CD pipelines, releases)
- Programming/debugging knowledge in Python, Java, .NET (COBOL nice to have)
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