Manager, Creator Operations

Join Shop My – Powering the Future of Digital Marketing

Shop My is revolutionizing digital marketing by seamlessly connecting brands with top talent. From discovering rising creators and executing gifting campaigns to sharing commissionable codes and streamlining communication, we empower the world’s leading brands to build dynamic, high-impact creator programs. Today’s most influential creators use Shop My to earn tens of millions in commissions from creating monetizable links, collaborate directly with brands and build digital storefronts with millions of products.

We’ve just closed an incredible $77m Series B funding round led by Bessemer, fueling our mission to redefine the creator economy. If you’re passionate about delivering exceptional product solutions and shaping the future of digital marketing, we want to hear from you!

Shop My is seeking a highly organized, data‑minded, and excellent operator to join our team as the Creator Operations Manager. In this role, you will own the reporting systems, performance insights, and operational processes that keep the Creator organization aligned and effective, partnering closely with Creator Managers and leadership to deliver clear and reliable data, surface meaningful trends across creator performance, maintain internal documentation, and execute improvements that enhance how we support our creators.

This role is ideal for someone who enjoys building structure, translating data into actionable insights, and creating clarity in a fast‑paced, evolving environment, and who is motivated by helping teams evaluate performance consistently and focus on driving meaningful outcomes for our creator community.

• Own creator performance reporting and dashboards, ensuring data is accurate, reliable, and actionable for the Creator organization
• Translate data into clear insights that help Creator Managers evaluate performance, spot trends, and identify opportunities across their creator portfolios
• Monitor performance across creators and teams, proactively surfacing risks, patterns, and growth opportunities to leadership
• Maintain internal documentation and operational processes that keep the Creator team aligned and informed
• Partner with Product, Marketing, and Analytics to ensure consistent data definitions, tracking, and reporting as our creator ecosystem evolves
• Support leadership in building and refining the operational rhythms, workflows, and systems that enable the team to run effectively and scale

• Building and owning reporting, dashboards, and systems that teams rely on
• Turning complex data into clear, actionable insights for operators and leadership
• Creating structure, documentation, and operational rigor in fast‑moving environments
• Spotting trends, risks, and opportunities across performance and proactively surfacing them
• Enabling others to work more effectively through better processes, workflows, and clarity

• 2–4 years of experience in operations, analytics, business operations, revenue/success operations, or other cross‑functional roles in high‑growth tech or consumer environments
• NYC‑based
• Strong analytical skills with the ability to pull, interpret, and translate data into actionable insights for cross‑functional partners
• High level of systems thinking, with a deep understanding of how data, internal processes, and team workflows interconnect
• Exceptional organization and attention to detail, with the ability to maintain accurate reporting, documentation, and operational structure in a fast‑moving environment
• Comfort working in ambiguity and making decisions with incomplete information while bringing clarity and structure to evolving processes
• Proficiency in Google Suite, with proven ability to quickly learn new tools, data platforms, and reporting systems
• A proactive, ownership‑driven mindset with a passion for improving operational rigor and enabling teams to work more effectively

In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based…