Technical Account Manager
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-02-21
Listing for:
EBAS Group
Full Time
position Listed on 2026-02-21
Job specializations:
-
IT/Tech
-
Business
Job Description & How to Apply Below
EBAS is partnering with a high-growth B2B software company building a unified API for HR, payroll, LMS, screening, ATS, and recruiting integrations. Backed by $25M+ in funding from top VCs like YC and Volition Capital the company has scaled to 50+ team members and 8-figure revenue since 2022. This is an opportunity to join the New York team at a pivotal stage, taking full ownership of strategic post-sales execution .
Why You Will Be Excited About This Role- Be the first Technical Account Manager in the New York office, with real ownership to shape how post-sales is done in the US
- Work on a deeply technical, API and integration-heavy product that sits at the center of customers’ workflows
- Help build the playbooks and operating rhythms for a scaling customer success function
- 8-figure ARR with 3x revenue growth planned for 2026
- Written thinking is a core operating principle: clear docs, implementation plans, and decision-making
- High-performance, high-support environment with a high bar and real autonomy
- Owning the full post-sales lifecycle for key accounts: onboarding, implementation, adoption, renewals, and expansion
- Managing technical integrations in close partnership with Sales, Solutions, and Engineering
- Leading customer value discussions and QBRs to drive adoption and align on roadmap
- Running commercial conversations including renewals, expansions, and negotiations
- Capturing structured product feedback from customers and translating it into actionable internal priorities
- 3 to 8 years of experience in Customer Success or Technical Account Management within B2B SaaS
- Proven experience owning the full post-sales cycle: onboarding, adoption, renewal, expansion
- Comfortable with technical products: you can read and explain API documentation and navigate integration work streams
- Confident leading commercial conversations, including upsells and renewals
- Builder mindset, comfortable operating in an early-stage, high-growth environment (Seed to Series C)
- Able to be on-site in the New York City office 4+ days per week
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