Senior IT Business Analyst​/Systems Requirements Analyst

Position: Senior IT Business Analyst / Systems Requirements Analyst
Location: New York

* Senior IT Business Analyst / Systems Requirements Analyst Position title

Senior IT Business Analyst / Systems Requirements Analyst Description# Senior IT Business Analyst / Systems Requirements Analyst
** Client:
** New York City Department of Transportation (NYC DOT)  
** Engagement Type:
** Long-Term Consulting Assignment  
*
* Work Location:

** On-Site – 55 Water Street, 7th Floor, New York, NY  
*
* Work Schedule:

** Monday–Friday | 9:00 AM – 5:00 PM (Maximum 35 hours/week)  
** Duration:
** Up to 2 years (with possible extensions)  
** Positions Available:
** 1  
*
* Start Date:

** Upon Notice to Proceed##
** Role Overview
** NYC DOT is seeking a Senior IT Business Analyst / Systems Requirements Analyst to support its IT Project Management Office (PMO) in the development and enhancement of large-scale, workflow-driven software applications that support critical transportation and infrastructure operations across New York City.

This role requires a senior, hands-on analyst who can work independently in a highly regulated public-sector environment, collaborate with diverse stakeholders, and produce clear, audit-ready requirements documentation. The systems supported by this role directly impact permitting, inspections, enforcement, asset tracking, and inter-agency coordination.

This is not a junior or UI-only role. Candidates must have demonstrated experience leading requirements for complex operational systems.##
** Key Responsibilities**###
** Business & Systems Analysis
*** Lead end-to-end requirements elicitation for enterprise applications using interviews, workshops, document reviews, and system analysis
* Analyze existing (“as-is”) processes and define optimized future-state (“to-be”) workflows
* Identify system gaps, inefficiencies, risks, and data quality issues
* Translate business and operational needs into clear functional and non-functional requirements
* Distinguish stakeholder requests from true underlying business needs###
** Workflow-Driven Applications
*** Support systems involving:  + Multi-step approvals  + Inspections and re-inspections  + Corrective actions  + Summons, violations, or enforcement  + Supervisor review and exception handling
* Document complex workflow logic, business rules, and dependencies
* Ensure requirements align with real-world operational practices###
** Data Analysis & Reporting
*** Analyze large and complex datasets to validate requirements
* Write and interpret SQL queries to confirm data logic and outcomes
* Identify discrepancies between expected and actual system behavior
* Define reporting requirements, dashboards, and KPIs for operational and management use###
** Documentation & Deliverables
** Author, maintain, and own high-quality analysis artifacts, including:
* Business Requirements Documents (BRDs)
* Functional & Non-Functional Requirements
* User Stories and Use Cases
* Process Flow Diagrams (Microsoft Visio)
* Requirements Traceability Matrix (RTM)
* User Roles & Permissions Matrix
* Business Rules and Acceptance Criteria All documentation must be
** professional, clear, and audit-ready**.###
** Testing & Implementation Support
*** Define acceptance test conditions and test cases
* Support User Acceptance Testing (UAT) planning and execution
* Track issues and defects through resolution
* Validate that delivered solutions meet approved requirements
* Support rollout, training, and change management activities###
** Stakeholder & Communication Management
*** Act as liaison between:  + DOT operational teams  + IT and development teams  + Vendors and system integrators  + Other City and State agencies
* Facilitate meetings and working sessions
* Resolve conflicting requirements and manage expectations
* Draft clear, professional written communications, including responses to frustrated users##
** Mandatory Qualifications
** Candidates
** must meet all
** of the following:
* ** 6+ years
** of experience as an IT Business Analyst or Systems Analyst on enterprise or mission-critical systems
* Proven experience with:  + Workflow-based applications  + Requirements elicitation and documentation  + Business process modeling
* Strong understanding of:  + Databases and data structures  +…