Senior Manager, Enterprise Agentic Search

hackajob is collaborating with American Express to connect them with exceptional tech professionals for this role.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Overview

As a part of the Enterprise Digital Center of Excellence (CoE), you will be responsible for developing world class digital products, capabilities and marketing programs that support our global markets and help drive business growth.
As the Senior Manager of Enterprise Agentic Search, you will play a key role in operationalizing and advancing American Express's enterprise-wide strategy for the next generation of Search. Reporting to the Director of Enterprise Agentic Search, you will help drive the evolution of our approach to discoverability, performance, and customer engagement across AI-driven, agentic, and traditional search ecosystems.

Key Responsibilities

• Support the Director in implementing the enterprise Search strategy across marketing and servicing ecosystems.
• Translate enterprise-level priorities into actionable work streams, frameworks, and toolkits for global teams. Lead planning, coordination, and tracking of multi-workstream program.
• Manage day-to-day execution of initiatives, ensuring alignment with enterprise Search goals.
• Establish program governance, documentation, timelines, and cross-functional workflows.
• Drive operational rigor through standardized processes, reporting, and cadence management.
• Manage dependencies, risks, and stakeholder communication to ensure successful execution.
• Collaborate with partners across Marketing, Product, Technology, Data Science, and Servicing to ensure cohesive execution of Search initiatives.
• Monitor developments in AI-driven discovery, conversational agents, multimodal search, and emerging answer engines.
• Conduct assessments and provide recommendations on how evolving search behaviors impact Amex marketing and servicing journeys.
• Support the creation of scalable playbooks and guidance for AEO, agentic search optimization, and next-generation discoverability.
• Help develop and maintain enterprise governance standards for Search, including content, metadata, data stewardship, and ethical AI usage.
• Drive adoption of best practices, knowledge-sharing, and pilots across markets and business units through documentation, training, and cross-functional workshops.
• Assist in evaluating and deploying search enablement platforms, insights, and experimentation tools.
• Produce presentations and dashboards that measure progress, identify gaps, and elevate enterprise-level insights to leadership.
• Support relationship management with key external partners (e.g., Google, Microsoft, OpenAI, Perplexity).

Qualifications

• 4-6+ years of experience in SEO, SEM, digital marketing, or related domains.
• Excellent Program Management and/or Project Management Skills
• Understanding of modern search transformation-including AI-driven search, conversational agents, and multimodal discovery-strongly preferred.
• Experience working in cross-functional environments with marketing, product, analytics, and/or technology teams.
• Demonstrated ability to translate technical or emerging concepts into practical, scalable frameworks.
• Strong communication, collaboration, and presentation skills.
• Comfort working in fast-paced, ambiguous environments with evolving technologies.
• Passion for innovation and the intersection of AI, search, and customer experience.

Why This Role Matters

The Senior Manager, Enterprise Agentic Search, plays a pivotal role in shaping how customers discover, understand, and interact with the American Express brand in an AI-first landscape. This role turns strategy into reality-building the foundations, frameworks, and tooling that empower teams around the world to succeed in next-generation Search.

Salary Range: $ to $ annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement…