Client Services & Technical Delivery Manager

Client Services & Technical Delivery Manager

Client Services & Technical Delivery Manager

Location:
New York, NY/ Hybrid

Full time

We are seeking a Client Services & Technical Delivery Manager to lead hands-on technical delivery, client services, and professional services engagements. This role is highly client-facing and execution-focused, combining technical leadership, project delivery, pre-sales support, and customer success.

The ideal candidate is a confident communicator with excellent presentation skills, a strong hardware and software background, and the ability to engage in pricing discussions and project structuring. This role offers a clear growth path toward IT leadership and IT Director roles.

• Client Services & Service Delivery:
  Serve as a primary client-facing technical leader for service delivery and professional services engagements.
• Client Services & Service Delivery:
  Own the end-to-end delivery of customer engagements, ensuring high-quality outcomes and client satisfaction.
• Client Services & Service Delivery:
  Build trusted relationships with customers through confident communication and technical credibility.
• Client Services & Service Delivery:
  Manage service delivery issues, escalations, and continuous improvement initiatives.
• Technical Leadership & Field Support:
  Provide hands-on technical leadership and field support across customer environments.
• Technical Leadership & Field Support:
  Lead solution deployment, troubleshooting, and optimization activities.
• Technical Leadership & Field Support:
  Work directly with enterprise hardware and software platforms, including HPE server and storage solutions;
  Cisco networking and security stack.
• Technical Leadership & Field Support:
  Ensure technical best practices, documentation, and standards are followed.
• Professional Services & Project Delivery:
  Structure and deliver professional services projects, from initial planning through execution and completion internally and externally.
• Professional Services & Project Delivery:
  Define project scope, timelines, resource requirements, and delivery approach.
• Professional Services & Project Delivery:
  Coordinate internal teams, partners, and vendors to ensure successful project execution.
• Professional Services & Project Delivery:
  Balance multiple concurrent projects and customer engagements.
• Professional Services & Project Delivery:
  Support the sales team during pre-sales engagements, including technical discovery and solution design.
• Professional Services & Project Delivery:
  Deliver customer presentations, solution walkthroughs, and technical proposals with confidence.
• Professional Services & Project Delivery:
  Participate in pricing discussions, helping to structure services, projects, and technical solutions.
• Professional Services & Project Delivery:
  Assist with project costing, service scoping, and commercial alignment to support deal closure.
• Professional Services & Project Delivery:
  Work closely with partners and vendors to validate solutions and pricing.
• Public Sector & Partner Engagement:
  Support customers in public sector environments, including government, education, and regulated organizations.
• Public Sector & Partner Engagement:
  Understand compliance, procurement, and governance considerations common in public sector engagements.
• Public Sector & Partner Engagement:
  Confidently engage with partners and vendors to deliver compliant and effective solutions.
• Leadership & Growth:
  Demonstrate leadership potential with the ability to grow into senior technical management or IT Director roles.
• Leadership & Growth:
  Mentor junior engineers and contribute to service delivery process improvements.
• Leadership & Growth:
  Act as a role model for execution excellence and customer focus.

Technical Expertise

• Strong hands-on experience across enterprise hardware and software stacks, including:
• HPE servers, storage, and infrastructure solutions
• Cisco networking, switching, routing, and security
• Ability to work hands-on in customer environments and lead technical delivery.

Professional & Client-Facing Experience

• 5–8 years of experience in technical services, professional services, service delivery, or IT consulting.
• Proven experience in client-facing roles with high customer interaction.
• Experience delivering projects and managed services end-to-end.
• Public sector experience is highly desirable.
• Excellent presentation and communication skills, both verbal and written.
• Experience supporting pre-sales activities, including discovery, solution design, and presentations.
• Comfortable participating in pricing conversations and project structuring.
• Ability to articulate technical and commercial value to both technical and non-technical stakeholders.

Compensation 10000/year

Salary Range $80,000 - $100,000

Posted: Wednesday, January 21, 2026
Job # 112