Delivery Engagement Manager

Location: New York

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
** Job Description
**** Delivery Engagement Manager
**** Locations**:
New York, NY | Waltham, MA | Jacksonville, FL | Chicago, IL | Atlanta, GA | Hybrid
** Get To Know The Team:
** The DEM is an integral role within the Global Deal Services Intralinks organization, nested within the larger Global Custom Success Services and Support
** Why You Will Love It Here!**
* ** Flexibility**:
Hybrid Work Model and Business Casual Dress Code, including jeans
* ** Your Future:
** 401k Matching Program, Professional Development Reimbursement
* ** Work/Life Balance:
** Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
* ** Your Wellbeing:
** Medical, Dental, Vision, Employee Assistance Program, Parental Leave
* ** Wide Ranging Perspectives:
** Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
* ** Training:
** Hands-On, Team-Customized, including SS&C University
* ** Extra Perks:
** Discounts on fitness clubs, travel and more!
** What You Will Get to Do:
**** Delivery Responsibilities:
*** Lead Kick-off call and present implementation or delivery plan.
* Lead/participate in client requirement gathering sessions to define and understand the overall client use case, requirements, infrastructure, pain points, and existing systems.
* Recommend and design Deal Service solutions based on best practices, Intralinks product guidelines, and rational sense.
* Document different artifacts (i.e., Requirement document, custom processes, Work Instructions, etc.) pertaining to the required service or Intralinks product/service.
* Communicate requirements and lead/coordinate with external Partners.
* Validate the accuracy of the implemented service throughout the project life cycle.
* Document and provide feedback to the Partners and/or Product Management/Development team on client feedback, any challenges, or areas of improvement.
* Validate Partner invoices against closed project opportunities.
* Seeks opportunities to upsell products and services.
* Be forward-thinking to identify gaps and look for ways to optimize and streamline.
** Pre-sales Responsibilities:
*** Understand the market we are servicing, good knowledge of Financial Technology (M&A, Liens and Loans, Banking, Capital Markets, Alternative Investments)
* Support Sales by providing a consultative approach to accelerate the sale of Deal Services and driving the value.
* Understand client business needs, gather initial requirements, recommend best practices through direct client interaction, and work closely with cross-functional teams to assemble Services that meet the client’s needs.
* Capable of preparing cost estimates with feasibility analysis & talking to rate cards, calculating and managing timelines, and setting client expectations.
* Sales opportunity and pipeline management
** What You Will Bring:
*** Bachelor’s in Business management, Financial Information Systems, or another related field. Or equivalent work experience.
* 2+ Years in a Presales or Sales support role
* Project Management.  Business Analyst experience/Attention to detail is a plus
* 3+ years of experience in a Sales type customer success or customer-facing role.
* Experience working with cross-functional technical teams including Sales, Presales, Customer Service, legal, marketing, Finance, Product Management, and Development
* Demonstrated ability to think strategically about business, products, services and about any technical challenges, with the ability to build and convey compelling value propositions.
* Strong organizational skills, with the ability to work on multiple projects with multiple deadlines.
* Interface with customers, colleagues, management, and project stakeholders, as needed, to ensure overall project success.
* Optimally, has a balanced combination of large corporate and small, entrepreneurial company…