Ad Platform Solutions Engineer - FreeWheel - NYC

Free Wheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

We’re looking for a Solutions Engineer with a strong background in digital advertising and streaming technology to support our clients and internal teams. This role sits at the intersection of ad tech, product, and customer success. You’ll help design, troubleshoot, and implement technical solutions that enable high‑quality ad delivery across our platform. This position is not eligible for visa sponsorship. Applicants must be authorized to work for Comcast in the United States without a current or potential future need for sponsorship.

• Partner with sales, product, and engineering to understand client needs and translate them into workable technical solutions.
• Support onboarding and integrations for publishers, advertisers, and platform partners.
• Diagnose and resolve issues related to ad delivery, targeting, measurement, and reporting.
• Work with standards and protocols like VAST, VMAP, MRAID, OpenRTB, SCTE, SSAI/CSAI, and related ad serving technologies.
• Analyze logs, traffic flows, and delivery patterns to identify problems and recommend improvements.
• Collaborate with product teams on new features, system behavior, and integration requirements.
• Help clients understand how our ad tech stack fits into their workflow and how to make the most of it.
• Create internal documentation, implementation guides, and troubleshooting resources.

• Experience in ad tech, streaming/video platforms, or digital advertising.
• Familiarity with ad servers, SSPs, DSPs, CDNs, and measurement vendors.
• Working knowledge of ad delivery standards (VAST/VMAP), programmatic protocols (OpenRTB), and common tracking methods (beacons, macros, event pings).
• Ability to break down technical concepts for both technical and non‑technical audiences.
• Comfort working cross‑functionally and owning solutions from discovery to delivery.
• Strong problem‑solving skills and the ability to debug complex issues in fast‑moving environments.
• Bonus: experience with JavaScript, APIs, log analysis, or video/streaming infrastructure.

• Curious, collaborative, and comfortable jumping into ambiguous problems.
• Confident working with clients and internal stakeholders.
• Someone who enjoys connecting the dots between technology, business needs, and user impact.

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or…