Customer Success Manager; Enterprise- NY

Description

Are you excited about generative AI that actually moves the needle
?

Do you love working directly with customers and helping them win?

If so—
we’d love to meet you.

At Anyword
, we’re building a platform that helps AI close the loop between content creation and real business outcomes for marketers. Our customers don’t just create content that sounds good—they create content that performs
. And we’re looking for a Customer Success Manager to help enterprise marketing teams unlock that value every day.

We’re a team of curious, driven doers from diverse backgrounds, united by a passion for AI, innovation, and impact
.

We believe in:

• Continuous personal growth
• Taking ownership and caring deeply about our work
• Striving to be world-class in everything we do

We’re growing fast—and we’re just getting started.

As a Customer Success Manager
, you’ll join a small, high-impact team that moves quickly and thinks strategically. You’ll work closely with some of our most important customers, support the rollout of new products, and play a key role in shaping how Anyword scales.

This is more than a support role. You’ll:

• Solve real customer problems
• Build long-term, scalable solutions
• Influence processes, products, and features
• Help define the future of Customer Success at Anyword

If you have a growth mindset
, love ownership, and thrive in fast-moving environments—this role is for you.

• Help customers succeed at every level:
  technical, business, and product
• Serve as the main point of contact and trusted advisor for your customers
• Deliver excellent support while deeply understanding customer needs and goals
• Train and consult customers on how to best integrate Anyword into their workflows
• Work closely with Product and Marketing to drive engagement and success for top accounts
• Identify customers with growth and expansion potential
• Maintain and evolve customer knowledge bases and documentation
• Analyze customer usage data to identify risks, opportunities, and insights
• Share customer feedback internally to influence product and process improvements
• Use data to clearly demonstrate Anyword’s impact on customer performance
• Experiment, move fast, and fail forward
  —we encourage testing new ideas

• BA/BS degree
• 3+ years in a customer-facing role at a SaaS company (must)
• Excellent verbal and written English communication skills
• Strong analytical and problem-solving abilities
• Strong Excel skills (pivot tables, basic formulas, VLOOKUP)
• Ability to execute independently, resourcefully, and quickly
• High level of ownership, dedication, and drive
• Exceptional multitasking skills

• Basic SQL knowledge
• Experience with Hub Spot (or similar CRM)
• Experience with Tableau or other BI tools
• Previous data analysis experience

• Work on cutting-edge AI with real business impact
• Be part of a fast-growing company at a pivotal stage
• Have real ownership and influence from day one
• Learn, grow, and scale your career alongside an exceptional team