Head of CRM & Customer Management

Raisin is the world's leading platform for savings and investment products. Founded in 2012, Raisin connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing. Our vision is to offer savings and investments without barriers and thus open up the global +150 trillion euro market.

Raisin works with over 300 banks. Today, the platform holds over 75 billion euros in assets from around one million customers which have accrued over 5 billion euros in interest with their investments.

Team

Join Raisin as Head of CRM & Customer Management and lead the strategy that drives customer growth, engagement and retention for , our U.S. direct-to-consumer savings platform.

Launched in 2019, Raisin U.S. brings the proven European savings marketplace model to the American market. We operate as a startup within a startup - combining speed, ownership, and hands-on execution with the backing of a global fintech operating across Germany, the UK, and Spain.

This is a high-impact leadership role for someone who combines deep CRM expertise, analytical rigor, and customer obsession, and who wants to build a best-in-class customer management function from the ground up.

Your Responsibilities

As Head of CRM & Customer Management, you will own the vision, strategy, and execution of all CRM activities in the U.S., across the full customer lifecycle - from onboarding and activation to engagement, retention, and win-back. A core emphasis of the role is building a robust analytical and performance framework that enables data-driven decision-making, personalization at scale, and continuous optimization.

• Define and evolve the strategic vision and roadmap for customer engagement and retention, aligned with business and growth objectives.
• Develop personalized onboarding journeys that guide customers to deepen their relationship across deposits, product usage, and digital engagement.
• Design strategies to retain at-risk customers, using behavioral signals, analytics, and triggered journeys to prevent churn and drive win-back.

• Build and own a comprehensive KPI and measurement framework to track CRM effectiveness at program and campaign level.
• Partner closely with Analytics to run deep customer analyses, frame program profitability, and develop strong business cases.
• Lead experimentation and testing to optimize customer journeys, messaging, offers, and channels.
• Monitor operational metrics, identify efficiency gains, and continuously improve campaign ROI.
• Own the Voice of the Customer program, ensuring systematic collection and use of customer feedback.
• Segment the customer base using demographic, behavioral, and transactional data to identify high-value and at-risk segments.
• Collaborate with creative, digital, and agency partners to deliver compelling, customer-centric communications.

Other responsibilities

• Lead, mentor, and grow a high-performing CRM team, fostering excellence, ownership, and development.
• Act as a customer champion across the organization, providing a holistic customer lens to product and marketing initiatives.
• Manage CRM budgets responsibly and identify opportunities to reallocate spend for maximum impact.
• Work cross-functionally with Product Managers, embedding customer insights into product development.

• 10+ years of experience in CRM / customer management, with a proven track record of building or significantly scaling CRM programs.
• Experience in D2C, fintech, financial services, ecommerce, or retail banking.
• Strong analytical and strategic mindset, with hands-on experience designing KPI frameworks and performance dashboards.
• Comfort with financial analysis, scenario modeling, and P&L drivers.
• 3+ years of people management experience, with a passion for coaching and developing teams.
• Deep understanding of the U.S. savings or retail banking landscape.
• Ability to operate effectively in a fast-paced, entrepreneurial environment.
• Excellent written and verbal communication, with the ability to influence senior stakeholders.

Join our mission, join our team – and…