Client Partner

Job Description

Key Responsibilities:

• Act as the primary point of contact for client stakeholders.
• Build and maintain strong, trust-based relationships with clients.
• Understand client business goals and align delivery strategies accordingly.

• Oversee end-to-end delivery of IT services and solutions.
• Ensure projects are delivered on time, within scope, and budget.
• Monitor service performance and ensure SLAs are met or exceeded.

• Identify opportunities for upselling and cross-selling services.
• Collaborate with sales and pre-sales teams to support new business initiatives.
• Drive revenue growth through strategic account planning.

• Conduct regular governance meetings with clients.
• Provide delivery status updates, risk assessments, and mitigation plans.
• Ensure compliance with contractual obligations and internal policies.

• Coordinate with internal delivery teams, including project managers and technical leads.
• Resolve escalations and ensure smooth communication across teams.
• Promote a culture of continuous improvement and innovation.

Qualifications:

• Bachelor's degree in Computer Science, Business, or related field (MBA preferred).
• 18+ years of experience in IT service delivery or client management roles with Insurance Domain.
• Proven track record of managing large-scale IT engagements.
• Strong understanding of delivery methodologies (Agile, Waterfall, Hybrid).
• Excellent communication, negotiation, and stakeholder management skills.
• Certifications such as PMP, ITIL, or equivalent are a plus.

Preferred

Skills:

• Experience with enterprise software implementations (e.g., ERP, CRM).
• Familiarity with cloud platforms and digital transformation initiatives.
• Ability to manage multiple client accounts and delivery streams simultaneously.

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future.

The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role.

The base salary range for the tagged location is $141546 to $203155/yearly.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note:

No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to…