ServiceNow Developer​/Administrator II

Location: New York

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
** Job Location (Full Address):
** 30 Corporate Woods, Brighton, New York, United States of America, 14623
** Opening:
** Worker Subtype:

Regular Time Type:

Full time Scheduled Weekly

Hours:

40

Department:900082 ISD Chief Technical Office

Work Shift:

UR - Day (United States of America)
Range:

UR URG 111

Compensation Range:$63,815.00 - $95,723.00
* The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
*** Responsibilities:
** The Service Now Developer/Administrator II, configures, builds, maintains, monitors and audits the Service Now platform within the URMC organization. This may include, but is not limited to, ensuring security standards are applied, troubleshooting, implementing new solutions and participating on projects to upgrade components, plug-ins, modules or whole systems. May review and provide recommendations for architecture standards related to integration with on-premise applications and cloud solutions.
The Service Now Developer/Administrator II, participates in on-call rotations, working independently during daily development efforts, system maintenances and instances of system failures. Serves on project teams and identifies and evaluates risks and opportunities for efficiencies. The Service Now Developer/Administrator II is part of a team that supports planning and implementation of new systems or functions and ensures that application maintenance and upgrades are delivered on-time and with quality.
** ESSENTIAL FUNCTIONS
*** Provides technical support for, and may lead, non-production and production environments, including troubleshooting and remediation of technical issues. May take a lead role in working with third party vendors and software companies. Researches and answers technical application, database, server and security configuration questions. Serves as an escalation point for support and provides on-call support after hours as defined by the application support requirements.

Works with, and may lead, various technical and functional personnel as needed to fulfill requests for technical support, including application, system to system integrations and security administration. Monitors non-production and production environments and works in conjunction with, and may lead, database administrators, security and systems administrators to provide performance tuning on application, database, server and security settings and features. Appropriately uses tools and sometimes provides direction to efficiently manage code migrations, environment builds, testing and implementation.

Applies patches and delivers minor and major application upgrades.
* Works with, and may lead, technical resources and in some cases functional / business analysts on application, database, server or security requirements and translate into technical or systems specifications for implementation. Designs technical enhancements to support the application, database, server or security landscape. Completes assigned application administration deliverables, and may lead teams in the completion of their assigned deliverables, including the configuration of applications, database, server or security settings and features and provide implementation and ongoing support.

Actively participates in, and may lead, application administration maintenance or implementation plan walkthroughs. May develop technical documentation to be used by application administration development or support teams. Actively participates in, and may lead, the testing of newly developed applications, integrations, systems, solutions and upgrades of applications or application support tools. Works closely with, and may lead, technical resources and in some cases functional / business analysts to prepare test plans, test data and complete integrated testing.

Follows, and may develop, best practice application administration and change management procedures. Actively participates in smaller systems projects or enhancements, delivering assigned application administration tasks following project plans and estimates.  May lead technical teams in the delivery of their assignments. Provides input for project plans and estimates related to application administration for projects or enhancements.
* Actively participates in, and may lead, regular team retrospective events with a continuous improvement…