Implementation Specialist

Our client is an emerging AI company building intelligent software that helps businesses unlock operational insights and automate complex workflows. As they scale their Customer Success function, they’re hiring an Implementation Specialist to own the onboarding experience for new customers and ensure fast time-to-value.

This is a high-impact role within a foundational Customer Success team, working directly with leadership and cross-functional partners to build scalable onboarding processes from the ground up.

We’re open to high-potential recent graduates who demonstrate strong ownership, leadership, or early startup exposure.

You’ll own the end-to-end implementation journey — from kickoff through go-live — ensuring customers are set up correctly, confident using the product, and smoothly transitioned into long-term success.

This role is ideal for someone early in their career who thrives in fast-paced environments and wants to grow into Customer Success, CS Ops, or solutions roles over time.

• Own customer implementations from kickoff to go-live
• Guide customers through setup, configuration, and early workflows
• Partner with Sales to ensure clean handoffs and aligned expectations
• Collaborate with Product, Engineering, and Rev Ops to resolve setup challenges
• Track timelines, risks, and dependencies across implementations
• Build documentation, playbooks, and onboarding best practices
• Ensure seamless transition from implementation into Customer Success

Experience

• 0–2 years in Implementation, Customer Success, Solutions, Onboarding, or similar customer-facing SaaS roles
• Open to exceptional new graduates with strong signals (leadership, high achievement, startup exposure)
• Proven ownership of projects or complex initiatives

Nice to have:

• Early startup experience (founder, first hires, startup competitions)
• Leadership roles in sports, societies, or high-performance environments
• Hospitality or service-led experience with high accountability
• Highly organised with a “nothing drops” mentality
• Clear, confident communicator able to simplify complex concepts
• Strong accountability and ownership mindset
• Detail-oriented and execution-driven

This role is designed as a launchpad into more senior roles across Customer Success, CS Operations, or Solutions within 12–18 months as the company scales.

• Background or strong appreciation for hospitality or restaurant environments
• Passion for startups and builder-mode teams