ITSM Developer

As Point
72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

• Support the transition to a new service management platform.
• Design, develop, and implement custom applications and integrations on the Service Now platform to meet business requirements.
• Configure Service Now modules, workflows, and user interfaces to optimize functionality and user experience.
• Develop and maintain integrations between Service Now and other enterprise systems using APIs and other integration tools.
• Identify opportunities for automation within ITSM processes and implement solutions using Service Now capabilities.
• Provide technical support and troubleshooting for Service Now-related issues, ensuring timely resolution and minimal disruption.
• Create and maintain technical documentation, including design specifications, test plans, and user guides.
• Work closely with IT teams, business stakeholders, and external vendors to gather requirements and deliver solutions that align with organizational goals.
• Stay updated with Service Now features and industry best practices to continuously enhance platform capabilities.

• Bachelor’s degree in a technology related field or a minimum of 5 years of relevant recent experience.
• Proven experience as a Service Now developer/engineer, with a strong track record of successful Service Now implementations, including scripting, UI policies, business rules, and client scripts.
• Experience with web technologies such as JavaScript, HTML, CSS, and REST/SOAP web services.
• Experience with Dev Ops tools and engineering frameworks such as CI/CD pipelines, code repo tools like Git Hub, and code quality tools such as Sonar Qube.
• Familiarity with ITSM processes and frameworks such as ITIL.
• Strong analytical and problem‑solving skills, with the ability to troubleshoot complex issues and strong attention to detail.
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non‑technical stakeholders.
• Hands‑on experience with industry standard enterprise change, configuration and asset management system tools (such as JSM, Device
  42, Service Now, BMC, etc.).
• Solid understanding of IT infrastructure components, such as servers, networks, storage systems, and virtualization technologies.
• Commitment to the highest ethical standards.

• Fully‑paid health care benefits.
• Generous parental and family leave policies.
• Volunteer opportunities.
• Support for employee‑led affinity groups representing women, people of color and the LGBTQ+ community.
• Mental and physical wellness programs.
• Tuition assistance.
• A 401(k) savings program with an employer match and more.

Point
72 is a leading global alternative investment firm led by Steven

A. Cohen. Building on more than 30 years of investing experience, Point
72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor‑led culture and committing to our people’s long‑term growth.

The annual base salary range for this role is $175,000–$245,000 (USD), which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.

Point
72 invites you to provide the following information to assist it in tracking the effectiveness of its diversity initiatives in connection with its recruitment outreach. The provision of this information is voluntary and failure to provide it will not subject you to…