Senior CX​/UX Research Consultant - Hybrid

Location: New York

Senior CX/UX Researcher - Hybrid
** Summary** - We are seeking an experienced and strategic Senior CX/UX Research Consultant to join our CX/UX team in Wolters Kluwer Tax & Accounting North America. In this role, you will report to the Manager, CX/UX Research
• DXG | UX/CX COE and serve as a thought leader, driving advanced research initiatives and playing a key role in defining the future of tax and accounting workflows by transforming user insights into impactful, actionable recommendations within our TAA Performance Market. This is an outstanding opportunity to collaborate with a talented team of CX/UX practitioners, solve complex challenges by integrating cutting-edge technologies, and make a significant impact on products used by thousands of accounting professionals every day.
** Hybrid:
** Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. Please view the site office location directory for potential office preferences nationwide.

NOTE:

A portfolio is not required, but sharing a PAST PROJECT to articulate your ability to scope research and communicate findings to drive business impact is expected during the interview process.

Essential Duties and responsibilities Lead, design, and execute complex user research studies, identifying opportunities to drive business value and improve the user experience.

Qualifications:

Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with advanced UX certification or training. Master’s degree preferred. 5+ years in a User Research role for digital solutions, with demonstrated leadership in research planning and execution.

Advanced Research Planning:
Proven ability to design and lead complex, multi-phase user research studies aligned with business and product strategy. Data Analysis:
Advanced skills in analyzing qualitative and quantitative user data.

Report Writing:
Ability to prepare sophisticated, clear, and persuasive research reports tailored to various stakeholders, including executives. Presentation

Skills:

Expertise in presenting research findings to diverse audiences from cross-functional teams. ability to influence and collaborate effectively with designers, product managers, engineers, Strong working knowledge of AI, agentic workflows, and their application in user research and product development. Experience evaluating emerging user interaction patterns and impacting product strategy for AI and Agentic solutions.

Experience in a B2B environment working on enterprise solutions Knowledge of Tax & Accounting solutions and customer workflows

Familiarity with User Research platforms such as Great Question or User Zoom Experiencecollecting  and reporting user data from Pendo or other analytics tools.
** Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.
** Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.

We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.

For more information about our solutions and organization, visit , follow us on , , and .At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and  2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing:
Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program.
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