IT Help Desk Support Engineer

About Us

Drive Wealth is on a mission to make investing easier. We believe that everyone should have the ability to control their financial future, and that access to financial markets should not be limited by geography, wealth, or legacy systems. We are a global B2B financial technology organization dedicated to democratizing access to financial independence around the world. Our mission is realized through an API-based platform, empowering our partners to offer seamless investing and trading experiences to clients worldwide, all from their mobile devices.

Our technology provides partners with a modern, extensible toolkit, enabling traditional investment workflows and innovative techniques like fractional share ownership. Drive Wealth has evolved into a global platform offering trading of US equities, mutual funds, ETFs, fixed income, and options.

There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for this opportunity. Our culture blends the pace and agility of a fintech start-up with the impact, stability, and discipline of Wall Street. We encourage creativity and experimentation while ensuring institutional-grade execution and regulatory compliance in everything we do. Join us and help build the future of global investing!

Drive Wealth is seeking a highly motivated IT Support Engineer to join our growing Technology team in our NYC office (hybrid). This role supports a global workforce and plays a critical part in maintaining secure, scalable, and efficient IT operations across the organization.

This is not a traditional helpdesk role. We are looking for a hands-on engineer who can operate across all levels of support — from daily ticket resolution to project execution and workflow automation. You will help scale IT processes in a fast-paced fintech environment where security, access control, and operational excellence are essential.

In this role, you will take ownership of core IT functions including onboarding/offboarding, identity and access management, endpoint administration, SaaS application support, and office technology operations while continuously improving workflows, automation, and documentation.

• Provide Tier 1–3 technical support for a global user base across macOS and Windows environments, resolving access requests, incident tickets, and endpoint issues through Service Now.
• Manage end-to-end onboarding and offboarding processes, including provisioning and deprovisioning access in Okta, Active Directory, Google Workspace, Slack, and other cloud-based SaaS platforms.
• Administer and support Okta (SSO, MFA, lifecycle management), Active Directory, Google Workspace, Slack, and Jump Cloud.
• Own hardware lifecycle management including asset tracking, deployment, recovery, inventory controls, and hardware procurement.
• Support and maintain Zoom Rooms and conference room technology, troubleshooting AV, connectivity, and room systems as needed.
• Work with external vendors for hardware procurement, equipment setup, office IT infrastructure, and related services.
• Participate in project work such as new system implementations, workflow automation initiatives, endpoint security enhancements, and process improvements.
• Collaborate with other teams across the firm to support business initiatives and deliver reliable IT services.
• Create and maintain clear documentation, runbooks, and process workflows to support operational maturity and growth.

• 3–5 years of experience in IT Support or Systems Administration within a fast-paced, high-growth environment
• Strong hands-on experience supporting both macOS and Windows systems
• Experience working with Okta, Service Now, Active Directory, Google Workspace, Slack administration, and Jump Cloud (preferred)
• Experience supporting Zoom Rooms or similar conference room technologies
• Experience managing hardware procurement and coordinating with IT vendors
• Familiarity with cloud-based SaaS application administration and identity/access management best practices
• Strong troubleshooting skills across endpoints, SaaS applications, networking basics, and office AV systems
• Exc…