Information Technology Specialist

Under the direction of an Information Technology Specialist 3, SG‑23, within the Inside Services section of the Chief Technology Office, Workplace Services Bureau, the Information Technology Specialist 2, SG‑18.

• Monitor and respond to email as needed
• Perform daily monitoring of User Account Management (UAM) Requests and Service Desk Tickets, both new and currently assigned.
• Process an average of 10‑30 tickets daily.
• Attend staff meetings or other meetings as required.
• Communicate effectively and professionally with customers, team members and supervisors.
• Modify Active Directory accounts – group membership, name changes, phone number and address changes
• Modify ny.gov accounts – email updates, name updates, entitlement updates
• Provide support for file and application access requests
• Work with Microsoft Exchange Administration in an O365 hybrid environment
• Email account reprovision/scripting;
  SharePoint and Visio access;
  Distribution List and Shared Mailbox management.

Minimum Qualifications:

A bachelor's or higher‑level degree including or supplemented by 15 semester credit hours in computer science.

OR

A bachelor's or higher‑level degree in any field and one year of experience in information technology.

OR

60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.

OR

Two years of professional experience in information technology.

ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non‑immigrant aliens for temporary work authorization visas or for permanent residence.

Some positions may require fingerprinting.

Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid‑Hudson will receive an additional $1,650 adjustment location pay.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:

• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development

• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.