Technical Support Technician

Role

Technical Support Technician

New York, NY

Long Term

• Work on ACS IT equipment such as laptops, tablets and smartphones.
• Follow ACS provided work task checklists for device remediation and software updates.
• Work closely with on‑site Technical Support team and follow supervisory directions to implement cyber remediation processes for ACS IT devices.
• Work directly with end users to troubleshoot issues that prevent regular patching, updates, and compliance.
• Escalate out of scope issues encountered during performance of assigned tasks.
• Replace malfunctioning devices and set up ACS staff on replacement devices.
• Report any cyber security exposure or breach, if encountered on a device being serviced.
• Document work efforts as directed.
• Perform additional technical tasks assigned to augment ongoing cyber remediation efforts.
• Work location subject to change, contingent on project needs.

• Minimum 2 years’ experience working in IT Technical Support in an enterprise environment.
• Minimum 1 year experience supporting Microsoft Windows operating system.
• Minimum 1 year experience supporting mobile devices running Android or Apple iOS operating systems.
• Experience supporting Microsoft Windows, Android and iOS devices.
• Experience using ticketing systems for task assignment and resolution.

• Associate’s degree in computer science, cybersecurity engineering, information systems or related discipline.
• Expert level knowledge of Microsoft Windows, Android and Apple iOS operating systems.
• Experience installing operating system and security software on multiple computers, smartphones and other equipment.
• Understand and follow broad and complex instructions in verbal and written form.
• Comprehend technical language and to confer, analyze and communicate in an objective, lucid manner.
• Work independently and prioritize multiple tasks and adapt to needed changes.
• Preferred certifications: A+ from CompTIA.