IT Support Engineer II

About Cleerly

We’re Cleerly – a healthcare company that’s revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world’s leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 to enable rapid growth and continued support of our mission.

In December 2024 we received an additional $106M in a Series C extension funding. Most of our teams work remotely and have access to offices in Denver, Colorado;
New York, New York;
Dallas, Texas; and Lisbon, Portugal, with some roles requiring on-site presence.

We have an immediate opening for an IT Support Engineer to develop and execute our enterprise IT support roadmap. We are seeking someone who will operationalize and execute an efficient and robust IT support function. Are you a seasoned IT professional with experience in digital health? Do you have that amazing bedside manner that makes every employee feel happy to come to you for help?

If the answer is yes, we would like to talk with you.

You will work with our Information Security leader, HR team members, and our security and compliance certification vendors to implement, maintain, and audit our employee-facing infrastructure. On any given day you could be:

• Building out an automated laptop provisioning and mobile device management system such as JAMF or Kandji/IRU
• Building and managing IT service desk and requests management workflow
• Helping employees with device issues and onboarding new employees
• Assisting with user access request changes and modifications
• Participating in evidence gathering processes in support of our security processes
• Performing change management and periodic IT maintenance functions
• Periodically travel to Denver to provide support for in-person meetings
• Oversee logistics related to employee onboarding and offboarding activities
• Create user-facing documentation for IT knowledge base
• Complete other duties as assigned
• Ability to work outside business hours on occasion

• 4+ years of experience in support and maintenance of enterprise IT
• Previous experience working within a startup environment
• Detailed knowledge and experience with Windows and Mac operating systems
• Proficiency with JAMF or another MDM
• Experience working with Single-Sign-On portals such as Okta
• Experience with administering and managing Google Workspace accounts
• Ability to administer and manage endpoint protection services
• Experience with managing logistics for delivery and shipment of hardware to employees
• Demonstrated ability to manage network equipment such as switches and firewall devices
• Comprehensive knowledge of secure networking technology with emphasis on wireless technology and VPN administration
• Track record of great customer service and ability to convey complex concepts
• Ability to troubleshoot computer hardware issues and escalate as needed
• Experience tracking requests using ticketing systems such as Jira Service Management

• Previous experience within digital health
• Familiarity with Data Loss Prevention software and policies
• Prior ownership and management of Jira
• Track record for generating technical documentation
• Experience in conducting training seminars or sessions with employees on new technologies
• Proficiency with Power Shell scripts is a plus

The base salary range for this role varies by location and is aligned to market benchmarks. Final compensation is determined based on location, experience, skills, and internal equity. This role is eligible for a 10% target annual bonus, with base salary and total target compensation ranges as follows:

• Base Salary: $85,000 – $100,000
• Total Target Compensation (TTC): $93,000 – $110,000

Working at Cleerly takes HEART. Discover our Core Values:

• H:
  Humility - be a servant leader
• E:
  Excellence - deliver world-changing results
• A:
  Accountability - do what you say; expect the same from others
• R:
  Remarkable - inspire & innovate with impact
• T:
  Teamwork - together we win

Don’t meet 100 percent of the qualifications? Apply anyway.…