Desktop Support Engineer

As a Desktop Support Engineer, you will play a pivotal role in ensuring the reliability, stability, and performance of all end-user systems within a high-intensity trading environment. You will leverage your deep technical expertise and service-oriented mindset to provide hands‑on support to traders and front‑office professionals. Your core responsibilities will include swiftly diagnosing and resolving hardware, software, and connectivity issues, minimizing downtime, and enabling seamless trading operations.

This role demands a proactive, detail‑driven individual who thrives under pressure and understands the urgency and precision required on a trading floor.

• Deliver high-quality, on-site desktop support to traders and front‑office business users in a fast‑paced environment.
• Diagnose and resolve hardware, software, connectivity, and Office 365 (Outlook, Teams, One Drive, SharePoint) issues quickly and effectively.
• Support trading floor and market data applications, including Bloomberg, Reuters, and other financial systems.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment.
• Administer and support Office 365 user accounts, mailbox configurations, and access permissions.
• Manage user accounts, access, and permissions using Active Directory and related tools.
• Collaborate with internal IT teams and third‑party vendors to resolve complex technical issues.
• Ensure compliance with internal security, data protection, and operational protocols.
• Maintain accurate documentation for incidents, fixes, and system configurations.
• Provide professional, responsive support to high‑demand users in time‑critical situations.

• Mandatory experience supporting traders in a hedge fund or trading floor environment.
• Proven hands‑on experience in desktop/end‑user support within financial services or IT services organizations.
• Strong proficiency in Windows OS, Microsoft Office, and Office 365 administration and support.
• Solid familiarity with trading platforms, market data systems, and front‑office applications.
• Basic understanding of networking concepts, VPNs, and remote access technologies.
• Excellent troubleshooting, communication, and interpersonal skills, with the ability to remain calm under pressure.
• Portuguese language proficiency is a strong advantage.
• Relevant certifications such as CompTIA, MCP, ITIL, or Microsoft certifications are a plus.