Project Manager, End User Experience
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-02-28
Listing for:
Point72
Per diem
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
IT Business Analyst, Technical Support, IT Support, IT Specialist
Job Description & How to Apply Below
- Build and maintain an end user experience improvement roadmap that aligns with business objectives
- Define success metrics such as customer satisfaction, adoption/usage, and resolution times while identifying opportunities for improvement
- Write problem statements, business cases, and project charters with clear scope, timeline, and ROI.
- Drive execution using Agile/Lean practices, managing risks, dependencies, change control, and stakeholder communications.
- Partner with cross-functional teams, such as engineering, service desk, security, human resources, and communications to deliver solutions.
- Pilot, test, and standardize device builds, app configurations, and workflows.
- Plan launches, including training, communications, and support playbooks to ensure smooth transitions.
- Instrument feedback loops, such as in-app prompts, surveys, and forums, to analyze telemetry.
- Create and maintain dashboards and quarterly reviews, using insights to guide improvements.
- Manage vendors and budgets, including evaluation and selection, contract negotiation, and tracking value against spend.
- 5-8+ years managing technology project
- Demonstrated success delivering improvements across end user experience areas such as device lifecycle (Windows/macOS/iOS), MDM/MAM, VDI, identity/SSO, Office/M365/Google Workspace, Slack/Teams/Zoom, SaaS rollouts, self-service portals, and knowledge bases
- Strong grasp of service management (ITIL), support operations, and change management (ADKAR/Prosci)
- Fluency with project tools and data, such as Jira/Azure Boards, Smartsheet, Tableau/Power BI, and Exce
- Exceptional communication with the ability to translate technical details into business impac
- Strong problem-solving, collaboration, analytical, and communication skill
- Strong end-user service orientation with a focus on user satisfaction and experienc
- Ability to prioritize and lead a team to troubleshoot complex issues across the entire firm, provide root cause analyses, and make recommendations to mitigate future ris
- Adaptable to a broad range of tasks and issues, including occasional weekend work and participation in on-call rotatio
- Commitment to the highest ethical standard
- s
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