Desktop Support Tech

Wyckoff Heights Medical Center | Main Campus
New York, USA

Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.

• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• Collaborate with Technology team members to ensure efficient operation of the organization s desktop computing environment.
• Where required, administer and resolve issues with associated end-user workstation network software products.
• Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
• Ensure that desktop connections, ie. network jacks are in proper working order.
• Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
• If necessary, liaise with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.

• Team Player
  :
  Works well as a member of a group.
• Enthusiastic
  :
  Shows intense and eager enjoyment and interest.
• Detail Oriented
  :
  Capable of carrying out a given task with all details necessary to get the task done well.
• Dedicated
  :
  Devoted to a task or purpose with loyalty or integrity.
• Motivations
  :
  Flexible to perform well when granted the ability to set your own schedule and goals.
• Flexibility
  :
  Inspired to perform well when granted the ability to set your own schedule and goals.
• Education
  :
  Technical/other training or better in Certification.
• Licenses & Certifications
  :
  Certification.

Equal Opportunity Employer
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