Dynamics 365 CRM Analyst

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R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals.

We Are Great Place to Work Certified in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]!

We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.

Key Responsibilities:

• Gather, analyze, and document detailed business requirements from key stakeholders.
• Translate business needs into functional requirements for Dynamics 365 CRM modules.
• Conduct workshops, interviews, and JAD (Joint Application Development) sessions.
• Map current and future-state business processes and recommend system enhancements.
• Create user stories, wireframes, functional specs, and process documentation.
• Assist with solution architecture and collaborate with CRM Consultants and Developers.
• Participate in data migration, integration scoping, and UAT planning.
• Support the design and testing of system configurations, workflows, business rules, and reports.
• Coordinate with QA and project managers to ensure timely delivery of CRM features.
• Lead user training and change management activities.
• Provide ongoing support post go-live for enhancements and issue resolution.

Qualifications:

• Bachelor’s degree in Business, Information Systems, or related field.
• 3+ years of experience as a Business Analyst on Dynamics 365 CRM (Sales, Customer Service, Field Service, or Marketing).
• Strong knowledge of Microsoft Dynamics 365 CRM and Power Platform.
• Experience in Agile, Scrum, or Hybrid project methodologies.
• Familiarity with business process modeling tools (e.g., Visio, Lucidchart).
• Excellent communication and stakeholder management skills.
• Ability to work with cross-functional teams across business and IT.
• Certification in Dynamics 365 (PL-200, MB-210, or similar) is a plus.

Preferred Skills:

• Experience with integrations (e.g., Business Central, Azure Services, or third-party systems).
• Basic Power Automate and Power BI knowledge.
• Familiarity with customer portals or omnichannel tools (e.g., Solgari, Voice, Chatbots).
• Exposure to Project Operations or Field Service modules is an advantage.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Contract

• Job function Consulting
• Industries
  
  IT Services and IT Consulting

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