Salesforce business analyst
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-02-28
Listing for:
Nutech Information Systems
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
IT Consultant, Data Analyst, IT Business Analyst, Systems Analyst
Job Description & How to Apply Below
- Serve as the primary support partner for Salesforce end users—troubleshooting issues, answering questions, and ensuring a smooth day-to-day experience.
- Develop and maintain clear, user-friendly training materials; create and deliver training sessions to drive adoption and confidence in Salesforce tools.
- Document and enforce data governance policies; ensure data quality, consistency, and compliance across Salesforce.
- Work with Product Managers and stakeholders to analyze business needs, elicit requirements, and design Salesforce solutions that enable the business to achieve its objectives.
- Own the enhancement backlog, partnering with stakeholders to prioritize initiatives.
- Support change management initiatives related to new feature releases including documentation and training.
- Stay current with Salesforce releases and leverage updates applicable to organizational requirements.
- Maintain familiarity with upstream/downstream integrations and their impact on business processes.
- Promote operational excellence through consistent processes, best practice sharing, and strong governance.
- Act as an advocate for end users, ensuring feedback is captured and addressed in future improvements.
- Minimum of 5 years professional experience with the platform
- Demonstrated experience in end-user support, training program development, and data governance best practices
- Able to document, visualize, analyze, communicate, and solve complex problems
- Excellent communicator and collaborator; able to work with both technical and non-technical teams
- Working knowledge of agile management methodologies
- Ability to foresee and analyze project risks and develop risk management plans
- Role is based in New York, must be on-site 3 days a week
- Salesforce Admin, Platform App Builder, and Advanced Admin Certifications
- Knowledge of Pardot or other Marketing Automation Tools
- Experience creating Salesforce training programs and enforcing data governance policies
- Experience working in Salesforce consulting
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