Senior Content Designer - Seller & Reliability

Overview

Stub Hub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want Stub Hub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

About The Opportunity The Seller Experiences team at Stub Hub is responsible for creating clear, trustworthy, and efficient experiences for sellers across the entire lifecycle—from listing and fulfillment to monetization and support. As we pursue big bets and rapidly enhance our existing experiences, we are seeking a Senior Content Designer to lead content strategy and execution for high-impact seller experiences and reliable ticket delivery to users.

This role will focus on shaping end-to-end content systems that support seller retention, revenue growth, and operational efficiency. You’ll partner closely with Product, Fulfillment, and Global Support teams to design content that reduces friction, builds trust, and enables sellers of all types—from one-time listers to enterprise partners—to succeed on our platform. Content Design is growing at Stub Hub, and this role will give you an opportunity to directly impact millions of fans who interact with our platform every day.

If you’re passionate about creating world-class user experiences and want to be part of a team that is reimagining every aspect of live events, we would love to hear from you.

Location Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA

• Own content strategy and execution for critical seller initiatives, stress-free buying and selling reliability, and new monetization experiences
• Design and optimize seller-facing content across web, mobile, system messaging, and email, ensuring clarity, consistency, and trust throughout the seller journey
• Lead content design for fulfillment flows, including ticket transfer, confirmations, error states, and proactive guidance to prevent mis-delivery and disputes
• Partner closely with Fulfillment and Global Support teams to create empathetic, actionable system messages and templates that reduce support dependency and improve self-service
• Develop transparent, high-integrity content frameworks for new monetization features, balancing revenue goals with a non-spammy seller experience
• Design onboarding, retention, and feature-adoption content, helping event rights holders and sellers adopt best practices and scale inventory
• Collaborate with Product, Design, Data, and Engineering partners to test, iterate, and refine content based on seller behavior, experimentation, and business outcomes
• Advocate for seller needs by identifying gaps, risks, and opportunities in content, and proactively driving improvements that strengthen platform trust and reliability

• 5+ years of professional experience as a Content Designer, UX Writer, or similar role, with a strong portfolio demonstrating impact in complex B2B or marketplace products
• Proven experience designing content for transactional, financially oriented experiences
• Demonstrated ability to lead content work streams autonomously in fast-paced, ambiguous environments
• Strong systems thinking, with experience creating scalable content frameworks, guidelines, and patterns across large product surfaces
• Experience partnering closely with Product Managers, Engineers, Support, and Operations teams to influence product direction and drive measurable outcomes
• Comfort using data, experimentation, and qualitative insights to inform content decisions and optimize for business and user outcomes

• A strong desire to learn and grow with the company
• A team-first mindset that prioritizes the success of the company
• Resilience and adaptability in response to changes and challenges
• Proactivity in solving problems and identifying opportunities to improve

• Accelerated Growth…