Product Support Front Office Support

Group Overview

The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands.

Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist.

Liquidnet is a leading technology-driven, agency execution specialist that intelligently connects the world's investors to the world's investments.

Liquidnet Americas is looking for a mid-level Front Office Support representative to provide top level service to our business and customer base. The role requires an organized and motivated self-starter with an intuitively high-level of customer service, technical expertise to support an expanding business and experience in a similar-sized support operation within a bank, brokerage, or trading platform. Located within the front office and facing-off directly to traders, sales reps, quants, quant developers, the candidate must be comfortable translating business requests into the appropriate technical actions or changes, which will require a solid understanding of common equity algorithms and workflows.

The successful candidate will thrive in a complex technical environment that is undergoing significant change and actively contribute to the supportability enhancements of the system using prior experience and ideas. This will utilize a strong technical skillet (FIX, Linux, database (SQL, or Oracle), and network troubleshooting) and a positive "can do" attitude.

• Provide daily application support and troubleshooting for clients and internal trade desks using proprietary tools, escalating issues to development teams as necessary.
• Address client customization requests within algorithmic trading systems and ATS platforms.
• Analyze and resolve issues related to order routing, trade flow, and post-trade processes.
• Manage team communication channels, queues, and mailboxes to ensure timely and prioritized action on requests.
• Adhere to incident and problem management procedures, analyzing trends and patterns.
• Assist in product testing and project-related tasks.
• Work within a shift Rota to provide support coverage for the Americas from 7 AM to 6 PM.
• Contribute to the "follow the sun" support model by collaborating with global teams in APAC and EMEA for pre-market health checks.
• Conduct regional start-of-day health checks to ensure platform processes are operational and all members are connected.
• Occasionally work weekends for major upgrades or out-of-hours testing.

Essential:

• At least 3 years hands-on support experience within a financial institution (buy-side, sell-side, venue/platform provider)
• Solid application support experience within a Linux environment
• Excellent working knowledge of the FIX protocol
• Strong understanding of US/Canadian Equity market structure, mechanics and electronic trading flows
• Ability to convey expected behaviour of industry-standard algorithms (VWAP, TWAP, IS, POV etc)
• Automation and scripting experience
• Proven experience of MSSQL, Oracle and Sybase database environments, including complex query-writing
• Proven experience of supporting Windows Server environments
• Experience in troubleshooting network problems: i.e. firewall and routing problems

Desirable:

• Automation and scripting experience (PERL, Python, Powershell, Bash etc)
• Knowledge of Dev Ops principles and workflows, including collaboration with Development teams
• Experience with automation tools (Ansible, Puppet etc)
• Proven experience in managing cloud-based infrastructure and…