Vice President, Program Management

Company description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common.

We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at

We are seeking a Vice President,Program Management to join our team. This position will be responsible for leading end-to-end projectmanagementfor Cross-Channel Digital Initiatives (including but not limited to CRM, 360 Campaigns, Social Marketing, User Experience and Design, and other digital asset creations across both owned and paid channels) to increase our clients’ relationships with their customers by working at the intersection of Customer Engagement, Business, Technology, Big Data, and Content.

In this role, you will lead with empathy and direct focus on the broad success of the team, being accountable for the delivery team's organization, operational efficiencies, and health within your assigned account(s). You will collaborate across multiple collaborators to inspire a "shared vision" for the combined Client and Razorfish project team.

• Runs an increasingly larger and more complex digitalprogramthrough the full lifecycle for a client, or multiple Cross-Channel Digital Initiatives and partners effectively across multiple agencies as required
• Accountable for the delivery team’s organization, operational efficiencies and health within their account(s)
• Responsibleforstaffing of Delivery team members and delivering accurate financial management and improved account margins
• Defines different methodologies which should be used by projects in the organization, with ability to tailor, develop and codifynew methodology based on client needs and organizational constraintsandtrain others to scale the approach further and iterate
• Establishes processes for scopemanagementand change control and has ability todrive difficult scope change discussions and actions with client
• Leads our teams to implement selected methodologies — course correcting as necessary
• Acts as a consultant who can be leveraged to analyze suggestions on incorporating new ceremonies/approaches/tools which have helped on other projects
• Drives adoption and governance on new tools, process and methodology within the internal Razorfish and clientprogramteam
• Proactively identifies difficult team situations and diagnose / implement corrective actions where challenges may occur
• Leads and facilitates large sessions with internal teams and/or Clients; presents and delivers clear messaging in front of large Executive-Level group audiences
• Aligns Client operational and financial requirements with optimal Deal Structure in coordination with the client-service lead
• Provides consultative advice to Clients/Client Services that help drive solutions
• Successfully sets and manages internal, Client and third-party expectations, such that surprises have been avoided, and Collaborators view their engagements positively
• Proactively inquires as to performance against expectations and takes corrective action to remedy misaligned expectations with the internal team
• Ensures that our internal interests are clearly protected in terms of unambiguous scope, articulate assumptions and third-party dependencies for large programs

• 11+ years of Programmanagementexperience that includes working in a fast-moving digital agency environment
• Demonstrated experience in end-to-endmanagementof large-sized, complex CRM and digital programs for a client or multiple clients
• Demonstrated experience working with marketing, product, data & analytics teams, along with leading Mar Tech platforms such as Salesforce, Adobe, Braze, Epsilon and more
• Expertise in overseeing digital production at scale, with…