Business Analyst - DSD

Rich’s, also known as Rich Products Corporation, is a family‑owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in food service, retail, in‑store bakery, deli, and prepared foods, among others.

Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

The Business Analyst - DSD serves as a strategic analytics and insights partner to the Direct Store Delivery organization, enabling data‑driven decision‑making that improves route performance, delivery efficiency, cost‑to‑serve, and customer satisfaction. This role translates complex operational, sales, and financial data into actionable insights that optimize field execution and support DSD transformation initiatives. The analyst partners closely with DSD Operations, Sales, Finance, Supply Chain, and IT to strengthen performance management, streamline processes, and ensure data integrity across DSD systems.

• Collect, cleanse, and analyze DSD operational data (routes, delivery times, order accuracy, inventory) to support performance optimization.
• Identify trends, risks, and performance drivers affecting service levels, productivity, and profitability.
• Translate insights into clear, actionable recommendations that improve route efficiency and reduce cost‑to‑serve.
• Design, maintain, and enhance dashboards tracking key DSD KPIs, including on‑time delivery, route productivity, and cost per stop.
• Deliver standardized and ad‑hoc performance reporting for leadership and field teams using Power BI, Tableau, and Excel.

• Partner with DSD leadership to understand operational challenges and performance gaps.
• Recommend and support process improvements across delivery scheduling, route planning, and order fulfillment.
• Enable initiatives that enhance customer experience, reduce waste, and improve execution consistency.

• Support demand forecasting for DSD routes using historical data and trend analysis.
• Assist with capacity planning, labor modeling, and resource allocation decisions to support growth and efficiency.

• Collaborate with Sales, Supply Chain, Finance, and IT to align DSD strategies with broader business objectives.
• Act as a liaison between technical teams (IT, data engineers) and DSD stakeholders to translate business needs into analytics solutions.

• Support leadership in DSD transformation initiatives
• Contribute analytics support for digital capabilities such as RFID, predictive analytics, and advanced reporting.

• Ensure accuracy, consistency, and integrity of DSD data across systems.
• Maintain compliance with company policies, regulatory requirements, and data governance standards.
• Prepare documentation and reporting required for audits and internal reviews, including RPC requirements.

• Assist in developing project timelines, milestones, and tracking progress across DSD initiatives.
• Provide data‑driven updates on project performance, risks, and outcomes.

• Bachelor’s degree in Business Analytics, Supply Chain, Information Systems, or related field
• 3–5 years of experience in analytics or operations (DSD or route‑based delivery preferred)
• Proficiency in SQL, Excel, and BI tools (Power BI, Tableau)
• Familiarity with route optimization software and SAP systems is a plus (including S4)
• Strong analytical, problem‑solving, and communication skills

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of…