Senior Product Manager - Salesforce FSM

Sol is a consulting firm that partners with clients to plan and execute technology transformations and other critical business strategies. We deliver advisory services, source top-tier talent to drive initiatives forward, and help staff our clients’ ongoing operations with precision and care. Our expertise spans technology and digital project portfolios across media and entertainment, financial services, healthcare, retail/consumer, and the government sector, with an emerging presence in the energy/industrial markets.

At Sol, we seamlessly integrate into clients’ existing teams and projects, helping to solve complex business and operational challenges. Cross-functional collaboration and clear communication are at the heart of everything we do. We are proud to be our clients’ partners in progress — helping them reach their goals at the Speed of Light (Sol).

We are building an international talent network of seasoned practitioners who have proven themselves in previous industry or consulting roles. We seek individuals who are self-starters and independent workers, able to perform in roles ranging from on-site to remote. As a widely dispersed team mixing full-time employees with contractors, Sol’s cultural programming and initiatives are designed to foster connection and engagement.

Our ethos also embraces community service, personal health, and sustainability among our workforce.

Location:
Hybrid - New York, New Jersey, Connecticut

We are seeking a strategic, execution-oriented Senior Product Manager to lead the product lifecycle for our client’s platforms powered by Salesforce Field Service (FSM). This is a great opportunity for a Senior Product Manager who thinks strategically about operational workflows, understands Salesforce FSM deeply, drives accountability across teams and can balance near term delivery with long term platform design.

In this role, you will own the end-to-end product journey — from high-level vision and discovery to the hands-on optimization and expansion, ensuring that Salesforce Field Service is configured, enhanced, and scaled to meet the evolving needs of production scheduling, creative workflows, asset coordination, and operational management.

You will sit at the intersection of business operations and technology, serving as the connective tissue between stakeholders and Salesforce platform delivery teams.

• Define the Vision: Own the product roadmap for Ops capabilities, aligning platform enhancements with long-term business unification goals.
• Lead discovery, requirements definition, and backlog prioritization across scheduling, production operations, creative workflows and field execution.
• Manage backlog prioritization and release planning across iterative delivery cycles.
• Stakeholder Management: Act as the primary interface for leadership, Salesforce engineering teams, and executive sponsors to drive clarity on timelines and outcomes.
• Translate operational pain points into structured product solutions.
• Facilitate prioritization discussions, trade-off decisions, and roadmap alignment.
• Drive clarity around ownership, accountability, timelines, and outcomes.
• Orchestration:
  Leverage FSM for work order management, dispatch optimization, resource assignment, and asset tracking.
• Technical Partnership: Collaborate with Salesforce architects to optimize configurations, incorporate AI-driven scheduling, and improve automation/notifications.
• System Integration: Ensure seamless CRM integration and reporting layers to provide a 360-degree view of production readiness.
• Define KPIs:
  Track operational metrics such as scheduling efficiency, production throughput, and mobile app adoption/satisfaction.
• Iterative Growth:
  Use data and user feedback to drive continuous improvement and ensure a measurable ROI from the Salesforce FSM investment.

• 8+ years of experience as a Product Manager or Product Owner or with a min 5 years of experience in an agile environment (SaaS or B2B).
• Bachelor’s degree in business information systems, Computer Science, or equivalent
• Salesforce Expertise:
  Deep hands-on experience with Salesforce Field Service…