Senior Manager Product Learning & Documentation

About Us

Kyriba is a global fintech leader empowering CFOs and finance teams with cloud‑based treasury, payments, and risk management solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise.

Dream Big. Go Beyond. Be Unstoppable.

The Director of Product Learning & Documentation leads the team responsible for creating world‑class product documentation, training content, and self‑service enablement that helps customers and internal teams quickly master Kyriba’s products. You will build comprehensive knowledge bases, training programs, and in‑app guidance that reduce support burden, accelerate time‑to‑value, and drive product adoption.

This is a strategic content and enablement role focused on making complex financial products accessible and easy to use. You will partner with Product Management, Customer Success, Support, and Sales to ensure everyone has the knowledge they need to succeed.

• Build comprehensive documentation
• Create and maintain product documentation across all Kyriba products
  • User guides and how‑to articles
  • Feature documentation and release notes
  • API documentation and developer guides
  • Best practices and configuration guides
  • Troubleshooting and FAQs
• Ensure documentation is clear, accurate, and up‑to‑date
• Design documentation architecture for easy navigation and searchability
• Optimize for SEO and self‑service discoverability

• Own Kyriba’s knowledge base and help center
• Organize content for easy customer self‑service
• Track content performance (views, helpfulness, deflection rate)
• Continuously improve content based on usage analytics and feedback
• Implement knowledge management best practices

• Partner with Product Managers on release documentation
• Create release notes for every product release
• Document new features, enhancements, and bug fixes
• Coordinate "What’s New" communications

• Establish documentation standards and style guide
• Train product team on documentation best practices
• Ensure consistent voice, tone, and quality across all content
• Implement peer review process for content quality

• Produce product how‑to walkthrough videos and tutorials to be consumed in‑software
• Build video library for self‑service learning
• Design video content for different formats (short tips vs. deep dives)

• Use screenshots, diagrams, GIFs, and interactive content
• Explore innovative formats (interactive demos, simulations)
• Optimize video content for different channels (help center, You Tube, in‑app)

• Manage video production workflow (scripting, recording, editing, publishing)
• Maintain video quality standards
• Ensure accessibility (captions, transcripts)

• Create in‑app guidance and tooltips using Walk Me or similar tools
• Design contextual help that appears when users need it
• Build guided tours for new features and onboarding
• Create in‑app messaging for announcements and tips

• Design onboarding experiences that accelerate time‑to‑value
• Build checklists and progress tracking
• Create first‑run experiences for new users

• Track documentation and training metrics
  • Content usage (page views, video views)
  • Content helpfulness ratings
  • Support ticket deflection rate
  • Time‑to‑resolution improvement
  • Certification completion rates
• Use analytics to identify content gaps and improvement opportunities
• A/B test content to optimize effectiveness

• Manage content lifecycle (creation, review, update, archive)
• Ensure documentation stays current with product changes
• Build scalable content production processes
• Manage translation and localization (if applicable)

• Lead writer for complex product areas (Platform, APIs, Payments)
• Mentor junior writers
• Own documentation architecture and standards
• Partner with Product Managers on release documentation

• Create product…