Solutions Engineer

Solutions Engineer

We're seeking a technical sales specialist who bridges the gap between customers and product teams by designing, demonstrating, and validating solutions that solve real‑world business problems.

Cloudsmith is transforming how organizations handle software artifacts and secure their supply chains. As a fully‑managed, multi‑tenant SaaS platform, we enable teams to build software better through best‑in‑class artifact management and software supply chain security. Our vision is to become the software supply chain itself, powering the future of software delivery. The platform supports over 30 formats spanning languages, container formats, and operating systems, with enterprise‑grade features such as vulnerability scanning, policy management, and web‑scale performance for Fortune 500 customers.

The Solutions Engineer at Cloudsmith serves as a technical expert and trusted advisor to customers, bridging the gap between engineering, product, and growth teams. This role involves understanding customer requirements, demonstrating Cloudsmith’s solutions, and ensuring successful deployment. The ideal candidate is passionate about technology, skilled in customer engagement, and adept at crafting innovative solutions to drive customer success.

• Pre‑Sales Support:
  • Collaborate with the growth team to understand customer requirements and design aligned solutions.
  • Deliver product demonstrations, create technical presentations, and lead PoV evaluations with prospects.
  • Provide subject‑matter expertise during RFPs, technical calls, and customer meetings.
• Solution Design & Architecture:
  • Analyze customer environments and architect scalable, secure, and reliable Cloudsmith solutions.
  • Develop integration strategies for CI/CD pipelines, observability tools, reporting tools, and other developer tooling.
  • Document solution architectures, configurations, and integration best practices.
• Post‑Sales Support:
  • Work closely with customer success and support teams to resolve technical issues and ensure smooth onboarding.
  • Provide training and knowledge transfer on best practices and platform features.
• Product Feedback &
  
  Collaboration:
  • Gather and relay customer feedback to product and engineering teams.
  • Participate in roadmap discussions to prioritize features based on market and customer needs.
  • Develop and contribute to technical documentation such as FAQs, troubleshooting guides, and configuration examples.
• Content Development:
  • Contribute to technical collateral (blogs, webinars, whitepapers) that educate the market and prospects.
  • Help build technical resources to support the growth team’s goals.

• 3+ years in sales/solutions engineering, technical consulting, or Dev Ops operational roles.
• Experience with artifact management solutions (Cloudsmith or similar) is highly relevant.
• Strong ability to engage customers, understand technical requirements, and translate them into actionable solutions.
• Excellent presentation and communication skills, conveying complex technical information to diverse audiences.
• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent work experience).
• Relevant certifications in cloud computing, Dev Ops, or related technologies are a plus.

• Position based in the US (East Coast).
• Competitive compensation package, including equity.
• Comprehensive health, dental, and vision insurance.
• Generous annual leave and flexible working policies.
• Professional development budget for conferences and training.
• Diverse, innovative, trust‑centric, and supportive work environment.
• Opportunity to shape a fast‑growing Series B startup (and beyond).
• Regular travel may be required for team meetings and events.

We care deeply about the health and wellbeing of our staff and families. In addition to generous PTO, we offer health and wellness benefits and family‑friendly working policies.

Support for budgets around equipment, training, books, conferences, travel, and certifications to enable continuous learning and professional development.

Cloudsmith is an equal‑opportunity employer. We welcome applications from individuals of all races, genders, ethnic groups, and backgrounds. We do not discriminate on age, religion, sexual orientation, citizenship status, military service, or health conditions. Discrimination of any kind will not be tolerated.

We're looking for someone who balances technical advisory with revenue‑aligned execution, builds compelling proof of value, and is fearless in rolling up their sleeves. Join us to shape a critical infrastructure platform that powers software delivery worldwide.