Software Engineering LMTS - Cloud Platform

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Job Category

Software Engineering

Job Details

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level‑up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Lead Member of Technical Staff (LMTS) - Cloud Platform

New York, NY;
San Francisco, CA

The Cloud Platform Engineering team builds and operates the highly available, active-active mission‑critical infrastructure that powers Salesforce  treat the internal cloud as a product designed to maximize developer velocity through automation‑first thinking and a strict “No Ticket‑Ops” philosophy. We are defining the next generation of platform engineering by running a LEAN, innovative team that leverages AI as much as humanly possible.

By integrating AI agents directly into our Git Ops workflows and our enterprise WorkOS (Slack), we aim to build a smart, secure platform that our internal developers love.

While every member of our team has a distinct focus area, we are all “T‑shaped” engineers who learn from one another. Regardless of your title, you must share our collective passion for:

• Customer Focus: Treating internal developers as our primary customers and prioritizing their velocity and user experience.
• Automation: Eradicating manual toil and “ticket‑ops” via Git Ops and AI‑augmented workflows.
• Security: Believing that security should be “shifted left” and built into the code, not bolted on as an afterthought.
• SRE Mindset: Engineering for failure, prioritizing self‑healing systems, and maintaining a 99.999% availability standard.
• Observability: Relying on telemetry, centralized logging, and Chat Ops to proactively identify and resolve issues.

As the Lead Member of Technical Staff, you are the technical visionary for our next‑generation internal cloud platform. While the Manager determines what we build, you determine how it gets built. You are responsible for designing the foundational blueprints, network topologies, and security standards that the rest of the engineering team will implement. Additionally, you will serve as the primary technical advisor to our internal customers (application development teams), guiding them on how to securely and efficiently deploy their mission‑critical workloads onto our platform.

• Strategic Architecture & Design: Architect the enterprise multi‑account cloud landing zone, designing highly available, active‑active multi‑region architectures capable of automated, deterministic failover.
• Zero‑Trust Networking: Architect global transit networks that enforce strict “Private‑by‑Default” segmentation and centralized egress inspection.
• Standards & Technical Governance: Establish the technical standards and security baselines (translating NIST 800‑53 R5) that will be codified into reusable “Golden Modules” by the SRE team.
• Customer Advisory: Act as the principal consultant for internal application teams, advising them on cloud‑native application design, state replication, and platform onboarding.

• 8+ years of cloud infrastructure experience, with at least 3 years operating as a Lead Architect for enterprise‑scale environments.
• Expert‑level knowledge of enterprise cloud architecture, including massive‑scale multi‑account strategies and centralized network transit.
• Deep expertise in designing highly resilient, active‑active distributed systems and stateless microservices architectures.
• Strong programming/scripting skills and a deep appreciation for modern…