Onsite Support & Hardware Engineer

Title:

Onsite Support & Hardware Engineer

Location:

Brooklyn, NY

Department:
Projects

Job Type: Full-Time

Ready to Escape the IT Grind? Come Build Something Greater with My IT Crew.

At My IT Crew, we believe every team member deserves a voice. Since 2016, we’ve been a leader in the Managed Service Provider (MSP) space by doing things differently—empowering our people, embracing innovation, and delivering exceptional service.

We are looking for an Onsite Support & Hardware Engineer to join our Brooklyn team. This role is designed with a structured transition:

• Diagnose and repair a variety of hardware systems including desktops, laptops, kiosks, and networking equipment.
• Manage the full lifecycle of hardware assets: receiving, labeling, storing, shipping, and tracking.
• Coordinate with vendors for warranty claims, RMA processing, and hardware replacements.
• Maintain accurate inventory logs and service records in Connect Wise and asset systems.
• Ensure the workspace and equipment areas remain clean, organized, and secure.
• Pre-configure and test new equipment (Windows/Linux) before deployment.

• Deploy to client locations to resolve critical system downtime, hardware failures, or network outages that cannot be fixed remotely.
• Perform onsite installations, upgrades, and physical maintenance of IT systems.
• Serve as the face of My IT Crew during site visits, collaborating with client staff to reassure them and resolve issues efficiently.
• Act as a liaison between the client and the internal service desk during complex onsite troubleshooting.

• 3+ years of Windows-based IT support, systems administration, or hardware repair experience.
• Associate’s or Bachelor’s degree in Computer Engineering/IT (Preferred) or equivalent experience.
• Certifications: CompTIA A+ is highly preferred. Additional certifications (Network+, Security+, Microsoft Modern Desktop) are a major plus.

• Proven experience with hands-on hardware troubleshooting (component replacement, diagnostics).
• Strong understanding of PC components, operating systems (Windows/Linux), and networking basics (TCP/IP, switching).
• Familiarity with ticketing systems (Connect Wise preferred), documentation practices, and asset tracking.
• Experience with shipping/receiving, labeling, and equipment logistics.

• Adaptability: Ability to switch gears between detailed bench work and high-pressure onsite client service.
• Communication: Excellent interpersonal skills to work effectively with clients during outages.
• Organization: Detail-oriented mindset for tracking inventory, RMAs, and documentation.
• Problem Solving: A proactive mindset with strong critical thinking skills.

• Useful, living documentation at your fingertips.
• A team that listens —and learns from each other.
• Weekly collaborative trainings
  , not boring lectures.
• New tools, new tech
  , and no gatekeeping.
• A company that rewards initiative and values growth—both personal and professional.

My IT Crew isn’t just a place to work—it’s a place to grow, contribute, and thrive. Come be part of a team that’s redefining what IT support can be.