Manager, Product Management - Card Servicing Strategy
Listed on 2026-04-17
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IT/Tech
Manager, Product Management - Card Servicing Strategy
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you.
Our Servicing Strategy Product team has openings in the Case Management Platform spaces below, that involve leading tech teams in the:
Development and management of the platform case management data. The scope includes day to day responsibilities associated with being a product manager of a tech team (e.g. discovery, intent refinement, delivery of intent in the highest quality) as well as strategic involvement in how we grow and maintain the data ecosystem for business critical platforms.
Creation of reusable common capabilities and ensure the services are resilient to support case investigations. The scope includes day to day responsibilities associated with being a product manager of a tech team (e.g. new capability discovery, intent refinement, delivery of intent in the highest quality) as well as strategic involvement in how we grow and maintain a business critical platform.
In this role, you’ll be expected to demonstrate proficiency in four key areas:
Human Centered
You’ll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming.
You’ll leverage customer insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria.
Business Focused
You’ll own and prioritize the near-term product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes.
You’ll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team.
Technology Driven
You’ll understand and leverage technology and end-state architecture vision to partner with technology team to drive comprehensive design decisions out of white space technical problems.
You’ll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside Tech Lead.
You’ll deliver value by creating reusable, extensible and resilient capabilities and proactively identify opportunities when key metrics on security, resilience and performance are not performing.
Transformational Leadership
You’ll develop and communicate a 6-month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in horizontal influence.
You’ll contribute to team culture and recruiting by leading activities to attract and retain top talent and mentoring and developing junior product associates.
We want you if you are:
Intellectually Curious: You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
Communicator & Influencer: You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates…
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