Cloud Engineer II

Essential Job Duties & Responsibilities

• Design, deploy, and maintain cloud-based applications environments primarily on Microsoft Azure, ensuring high availability, scalability, and security.
• Provide second-level support for cloud applications, troubleshooting issues related to performance, connectivity, and configuration.
• Manage and resolve incidents through Service Now, ensuring timely resolution and adherence to SLAs.
• Monitor cloud environments and applications using Azure Monitor, Log Analytics, and related tools to proactively identify and address potential issues.
• Assist in application testing and deployment within Azure environments, including staging and production.
• Collaborate with Dev Ops and IT teams to implement Infrastructure as Code (IaC) using Terraform or Azure Resource Manager (ARM) templates.
• Manage the update and patching process for cloud applications, including:
  • Scheduling and deploying patches and updates across Azure services.
  • Testing updates in staging environments before production rollout.
  • Coordinating with stakeholders to minimize downtime.
  • Documenting changes and ensuring rollback plans are in place.
• Participate in change management and release planning processes, ensuring compliance with governance and security standards.
• Ensure compliance with organizational policies and industry standards, including ISO 27001, SOC 2, and Azure security best practices.
• Maintain accurate and up-to-date documentation of cloud configurations, deployment procedures, and troubleshooting steps.
• Contribute to the development of knowledge base articles for common cloud-related issues and best practices.

• Bachelor’s degree in information technology, Computer Science, or a related field.

• 5 - 8 years of experience in designing, deploying, and supporting cloud-based applications, with a strong focus on Microsoft Azure services and related technologies.
• Proven experience in cloud application engineering, with a strong focus on Microsoft Azure services (App Services, Azure Functions, Azure SQL, Storage, Networking).
• Solid understanding of cloud architecture principles, including scalability, high availability, and security best practices.
• Proficiency in Power Shell and Azure CLI for automation and scripting tasks.
• Experience managing application deployment and patching lifecycle in cloud environments, including planning, testing, deployment, and rollback procedures.
• Hands‑on experience with CI/CD pipelines using Azure Dev Ops, Git Hub Actions, or similar tools.
• Strong analytical and troubleshooting skills with demonstrated ability to perform root cause analysis for cloud-based applications.
• Ability to work collaboratively within a team and independently in a fast‑paced environment.
• Customer‑focused with a commitment to delivering high‑quality solutions and support.
• Excellent written and verbal communication skills, with the ability to interact diplomatically with all levels of the organization.
• Detail‑oriented and able to follow established procedures for cloud governance and compliance.
• Ability to lead technical discussions with developers, Dev Ops, and security teams, building consensus and creating actionable plans.
• Ability to see issues through to resolution and ensure post‑implementation stability.

• Experience supporting multi‑cloud or hybrid environments across global organizations.
• Familiarity with Microsoft 365 ecosystem and integration with Azure services.
• Knowledge of Infrastructure as Code (IaC) tools such as Terraform or Azure Resource Manager (ARM) templates.
• Exposure to containerization and orchestration (Docker, Kubernetes) in Azure Kubernetes Service (AKS).
• Experience with monitoring and observability tools like Azure Monitor, Log Analytics, and Application Insights.

• Sedentary work:
  Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sitting:
  Remaining in the seated position, particularly for sustained periods of time.
• Walking:
  Moving about on foot to accomplish tasks, particularly for long distances or…