Customer Success Manager, Education

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

Join Anthropic as a Customer Success Manager supporting our Higher Education initiatives. In this role you’ll apply customer success practices to higher education institutions. The Beneficial Deployments team is focused on building AI for good through partnerships with high‑impact organizations across education and other sectors. As a dedicated Customer Success Manager, you’ll be the strategic partner and trusted advisor to universities—helping them harness Claude’s full potential across our API, Claude for Enterprise, and Claude Code to amplify their social impact.

You will develop genuine partnerships with education institutions, gaining a deep understanding of their mission, strategic objectives, programmatic goals, and technical capacity. Drawing on your education expertise, business acumen, and technical knowledge, you’ll serve as a strategic advisor throughout their journey—identifying the right Claude capabilities while providing best practices tailored to the unique constraints of institutions.

You will help universities scale their AI usage safely and effectively, implementing change management strategies and driving toward impact for students, faculty, and administrators.

• Build and maintain strategic relationships with key university decision‑makers while serving as the primary point of contact between universities and Anthropic, navigating complex academic stakeholder ecosystems.
• Become an expert in Anthropic’s products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions.
• Monitor usage patterns and proactively drive adoption—identifying optimization opportunities, addressing under utilization across consumption‑based (API) and seat‑based products, and discovering new applications for Claude across departments and workflows.
• Develop and execute change management strategies appropriate for universities, driving adoption through Train‑the‑Trainer programs, Center of Excellence development, and organizational enablement that respects educational constraints and decision‑making processes.
• Create and maintain enablement resources—identifying opportunities to develop scalable assets that drive efficiency across the partner portfolio.
• Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap and engaging Product PMs.
• Identify and create opportunities for thought leadership and community activation, developing 1:many engagement programs such as webinars, cohort‑based learning, and peer networking to extend impact beyond individual partner relationships.
• Design initiatives that showcase impactful use cases for teaching, learning and research, and help embed and deploy AI while uncovering its full range of capabilities in teaching, research, and administration.

• 5+ years of experience in higher education technology, preferably in SaaS or emerging technologies, with a strong background in Customer Success.
• Demonstrated ability to navigate academic bureaucracies and build consensus among diverse stakeholders.
• Deep understanding of higher education buying cycles, decision‑making processes, and key pain points, with a track record of driving adoption across academic institutions.
• Excellent communication skills with the ability to translate technical concepts for various audiences, from faculty and researchers to senior administration.
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
• Experience explaining and demonstrating technical products to various audiences.
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans.
• Strong…